Senior Account Manager

Encircle; Kitchener; Hybrid; CAD 90,000 - 100,000; Full time

Job summary

Encircle, a remote-first software company serving the North American restoration and insurance sectors, seeks a Senior Account Manager. You will own large, multi-location customer relationships, drive renewals and expansions, and act as a trusted advisor to customer leadership.

Collaborating with Customer Success and Revenue Leadership, you will grow net revenue retention, manage complex renewals, and build strong, data-driven account plans to meet ambitious quotas.

Qualifications

• 4+ years in a quota‑carrying, customer-facing role such as an account manager or account executive.
• Previous B2B SaaS experience, ideally with multi-location or mid-market customers.
• Consistent YOY success exceeding quota and growing revenue within an existing book.

Responsibilities

• Own a portfolio of strategic, high-ARR and multi-location customers with renewal, retention and expansion targets.
• Lead complex renewals end to end: pricing, negotiation, quote creation, Salesforce management and signature.
• Develop account plans mapping stakeholders, usage, risks, and whitespace for key customers.
• Lead business reviews with owners and operations leaders to connect Encircle to outcomes.
• Identify and close cross-sell and upsell opportunities using platform data and insights.

Skills

SaaS sales

Account management

Renewals

Expansion sales

Negotiation

Stakeholder management

Forecasting

AI tool usage

Cross-functional collaboration

Communication

Multi-location accounts

Tools

Salesforce

ChurnZero

G Suite

Claude

ChatGPT

Job description

Senior Account Manager

Remote (Canada) | Hybrid Available – Kitchener, ON | Reports to: Director, Customer Success

Salary Range (base pay): $90,000 - $100,000

About Encircle

Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.

We’re a remote-first company with a collaboration hub in downtown Kitchener—and we’re growing.

About the Role

Our Senior Account Managers are experienced sales professionals who own Encircle’s largest and most complex customer relationships. You’ll manage a portfolio of high-value, multi-location accounts, drive renewal and expansion across them, and act as a trusted advisor to customer leadership. You will partner closely with the Customer Success team and Revenue Leadership to grow net revenue retention and achieve your targets

Key Responsibilities

• Own a portfolio of strategic, high-ARR and multi-location customers, with full accountability for renewal,
  retention and expansion targets
• Lead complex renewals end to end, including pricing, negotiation, quote creation, Salesforce opportunity
  management and signature
• Build and maintain account plans that map stakeholders, usage trends, risks and whitespace for each key
  customer
• Develop relationships with owners, operations leaders and decision-makers, and lead business reviews that
  connect Encircle to customer outcomes
• Identify and close cross-sell and upsell opportunities for new products, using platform data and account
  insights to build pipeline
• Partner with Customer Success to identify at‑risk accounts early and lead save strategies for escalated or
  competitive situations
• Handle advanced objections with confidence, including discount requests, competitive evaluations, budget
  pressure and non-renewal risk
• Forecast accurately and maintain a clean pipeline with clear visibility into commit, best case and risk
• Develop deep product expertise to deliver tailored demonstrations of the Encircle platform to existing
  customers
• Bring customer feedback and market trends back to Product, Marketing and GTM leadership
• And, of course, crush your quota

What You Bring

• 4+ years in a quota‑carrying, customer‑facing role such as an account manager or account executive
• Previous B2B SaaS experience, ideally with multi‑location or mid‑market customers
• Consistent YOY success exceeding quota and growing revenue within an existing book
• Strong negotiation and objection‑handling skills on complex renewals and expansions
• Experience building relationships with and presenting to senior stakeholders
• A strategic, data‑driven approach to account planning and forecasting
• Ability to manage multiple priorities and customer expectations across a large book
• Excellent communication skills (verbal and written) with customers and internal stakeholders
• Proficiency with tools like Salesforce, ChurnZero, G‑Suite, etc.
• Hands‑on proficiency with AI tools (e.g., Claude, ChatGPT) and a habit of using AI in your daily work to
  research accounts, prep for calls, draft outreach and work more efficiently
  Nice to have: experience in property restoration, insurance or construction tech

Why Encircle?

We VALUE our people:

• Balance: Flexible hours, self‑managed vacation, and trust to manage your time
• Remote‑first: Work where you’re most productive—with access to our collaboration hub in Kitchener
• Growth‑oriented: We support your learning and career development
• Well‑being: We care about the full human—inside and outside of work

Encircle is an equal opportunity employer committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.

A Note on Authenticity:

We value genuine interest and authentic interaction. Please be aware that we reserve the right to disqualify candidates if it is determined that application materials or interview responses are excessively generated by AI tools or misrepresent your personal skills and experience.