Senior Account Manager

Jobgether; Canada; Remote; CAD 112,000 - 126,000; Full time

Benefits offered by this job

Annual bonus

Employer-paid benefits

Learning and development stipend

Incentive compensation

Remote-first flexibility

Professional growth

Fair compensation practices

Job summary

Jobgether is seeking a Senior Account Manager to own renewals, expansion revenue, and relationships across ~80 enterprise manufacturing accounts. You will lead consultative selling, manage end-to-end sales cycles, and partner with cross-functional teams to ensure value realization and renewals.

Remote-friendly role based in Canada or the United States, requiring up to 20% travel and the ability to engage stakeholders from plant-level to C-suite, translating product capabilities into measurable

Qualifications

• Three to five or more years of experience managing customer renewals and expansion with quota responsibility.
• Proven ability to independently manage a large book of accounts and allocate time by growth potential.
• Experience building credibility with senior stakeholders, including VPs and C-suite executives.
• Ability to understand customer challenges, communicate value propositions, and connect software capabilities to outcomes.
• Experience managing expansion opportunities through full sales cycle: discovery, demos, negotiation, closing.
• Strong verbal communication and presentation skills for customer conversations and product demos.
• Ability to coordinate with Sales Engineering, Implementation, Support, and Product teams for a positive customer experience.
• Experience in quality management, EHS, or industrial manufacturing is preferred.
• Willingness to travel up to 20% as required.
• Proactive, resourceful, solution-oriented mindset.
• Comfort in a fast-paced, growing environment.

Responsibilities

• Own renewals and retention across ~80 enterprise accounts, protecting recurring revenue.
• Drive expansion revenue through additional modules and new sites.
• Lead proactive sales initiatives with structured outreach and account development.
• Manage end-to-end sales cycles from discovery to close.
• Build executive relationships with plant-level users to C-suite stakeholders.
• Deliver consultative selling by linking product capabilities to business outcomes.
• Coordinate cross-functional execution with Implementation, Support, and Product teams.
• Improve account management processes and renewal playbooks.
• Maintain accurate CRM forecasts for renewals, upsell, and expansion.

Skills

Renewals management

Expansion sales

Enterprise relationships

Consultative selling

Sales cycle ownership

Cross-functional collaboration

Industry knowledge

Travel up to 20%

Problem-solving mindset

Adaptability

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager based in Canada.

Take ownership of strategic customer relationships and revenue growth across a portfolio of approximately 80 enterprise manufacturing accounts.
In this role, you will manage renewals, protect customer retention, and proactively identify opportunities to expand software adoption across new modules and sites.
You will lead consultative sales conversations, build relationships with stakeholders from plant-level teams to C-suite executives, and connect product capabilities to measurable business outcomes.
Working closely with Sales Engineering, Implementation, Support, and Product teams, you will ensure customers receive a consistent experience throughout their journey.
You will also help refine account planning, renewal strategies, and expansion processes as the account management function continues to grow.
This opportunity is ideal for a commercially driven professional who combines enterprise account management expertise with strong relationship-building and problem-solving skills.
The role is fully remote within Canada or the United States, with occasional travel and the opportunity to make a direct impact in a growing SaaS environment.

Accountabilities

As a Senior Account Manager, you will be responsible for customer retention, renewal performance, and expansion revenue across a portfolio of enterprise manufacturing clients. You will combine strategic account planning with proactive selling and cross-functional collaboration to strengthen relationships and maximize long-term customer value.

• Own renewals and retention: Manage renewals across a portfolio of approximately 80 enterprise accounts, protecting recurring revenue and maintaining strong customer relationships.

• Drive expansion revenue: Identify and pursue opportunities to expand customer adoption through additional software modules and deployments at new sites.

• Lead proactive sales initiatives: Shift expansion efforts from inbound-driven opportunities to structured outreach, account development, and targeted growth strategies.

• Manage end-to-end sales cycles: Lead new-site expansion opportunities from discovery through negotiation and close, partnering with Sales Engineers to demonstrate relevant product capabilities.

• Build executive relationships: Develop multi-level relationships with plant-level users, senior managers, vice presidents, and C-suite stakeholders to understand customer needs and influence purchasing decisions.

• Deliver consultative selling: Connect software capabilities to customer objectives, operational challenges, and measurable business outcomes.

• Coordinate cross-functional execution: Partner with Implementation, Support, and Product teams to ensure smooth handoffs, resolve customer concerns, and address onboarding or response-time issues before they create churn risks.

• Improve account management processes: Collaborate with the account management team to develop account plans, coverage strategies, renewal playbooks, and scalable expansion processes.

• Maintain accurate forecasting: Keep CRM records up to date and provide reliable forecasts for renewals, upsell opportunities, and expansion revenue.

• Manage customer expectations: Communicate clearly, navigate challenging conversations, and balance customer requests with commercial priorities and product capabilities.

Requirements

The ideal candidate brings strong experience managing enterprise accounts, delivering renewal and expansion targets, and building trusted relationships with senior stakeholders. You should be comfortable taking initiative, managing a substantial portfolio independently, and operating effectively in a fast-paced, growing organization.

• Relevant experience: Three to five or more years of experience managing customer renewals and expansion, with quota responsibility tied to upsell or cross-sell revenue.

• Portfolio management: Proven ability to independently manage a large book of accounts, prioritize opportunities, and allocate time according to customer needs and growth potential.

• Enterprise relationship management: Experience building credibility with senior stakeholders, including vice presidents and C-suite executives at large organizations.

• Consultative sales skills: Ability to understand customer challenges, communicate value propositions, and connect software capabilities to measurable business outcomes.

• Sales cycle ownership: Experience managing expansion opportunities through the full sales cycle, including discovery, product demonstrations, negotiation, and closing.

• Communication and presentation: Strong verbal communication skills and confidence leading customer conversations, delivering engaging presentations, and supporting product demonstrations.

• Cross-functional collaboration: Ability to coordinate effectively with Sales Engineering, Implementation, Support, and Product teams to deliver a positive customer experience.

• Industry knowledge: Experience in quality management, environmental health and safety (EHS), or industrial manufacturing is preferred.

• Travel flexibility: Willingness to travel up to 20% as required.

• Problem-solving mindset: A proactive, resourceful, and solution-oriented approach, with the ability to take ownership and work through unfamiliar challenges.

• Adaptability: Comfort working in a small, growing, fast-paced, and results-oriented environment.

Benefits

• Competitive base salary: For Canada-based candidates, the target annual base salary range is CAD 112,000–126,000.

• Annual bonus: Access to an annual bonus as part of the total rewards package.

• Employer-paid benefits: Comprehensive benefits funded by the employer.

• Learning and development: A dedicated learning and development stipend to support professional growth.

• Incentive compensation: Additional incentive pay for eligible roles.

• Remote-first flexibility: Work fully remotely from Canada or the United States.

• Professional growth: Opportunity to influence account management strategies, build scalable customer growth processes, and contribute to a growing SaaS business.

• Fair compensation practices: Compensation is reviewed at least annually and may vary according to experience, location, internal pay equity, and relevant business considerations.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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