Senior Account Manager

Airswift; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Monthly base salary + commission

Career progression opportunities

World-class training programmes

Team-driven culture

Employee recognition platform

Mental Health support

Job summary

Airswift is seeking a Senior Account Manager in Calgary to ensure health, growth and sustainability of assigned accounts. You will manage client relationships, drive service delivery and coordinate with Delivery, Service, and Finance to exceed expectations.

You will build trusted advisor relationships, identify new opportunities, and lead initiatives to meet regulatory requirements while delivering exceptional customer service and growth for the firm.

Qualifications

• +5 years of account management experience in staffing industry.
• Accredited degree or equivalent work experience.
• Strong interpersonal, communication, organization and time management skills.
• Ability to identify new opportunities within a customer.
• Ability to network at a senior level.
• Excellent customer service track record.

Responsibilities

• Manage and grow assigned client accounts.
• Penetrate services lines to develop GP growth.
• Develop trusted advisor relationships with key stakeholders.
• Coordinate with Delivery, Service, Quality Control and Finance.
• Bring new requisitions, plan sourcing, facilitate interviews and placements.
• Obtain client work orders and approvals.
• Meet KPIs and forecasted sales targets.
• Adhere to regulatory requirements and client policies.
• Support contractors from onboarding to off-boarding.
• Track pre-access, logistics, documentation, recharges and queries.

Skills

Account management

Client relationship

Senior networking

Communication

Time management

Education

Accredited degree or equivalent

Tools

MS Word

MS Excel

Job description

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Senior Account Manager will take responsibility for the health, growth and sustainability of our accounts.

This includes satisfaction of the client, debt stance of the client, discovery within current and future opportunities across the client. They will implement all client policies, processes and delivery programs by partnering with colleagues for the execution of said initiatives. The Account Manager will work closely with the Delivery function, Service, Quality Control and Finance office functions to fully support all customer needs.

Principle Accountabilities:

• The Senior Account Manager is responsible for the management and sales for specifically assigned clients.
• The Senior Account Manager maintains Airswift’s current/new client and contractor base to leverage existing service lines & continue to penetrate all services lines to develop net new GP growth.
• The Senior Account Manager is responsible for developing trusted advisor relationships with key line managers, contractors, stakeholders and executive sponsors.
• Responsible for the interaction with the Delivery Centre to cover all client delivery needs across the Account Managers specified clients.
• Works effectively with the client to bring new requisitions, plans sourcing delivery, facilitate job interviews and placements.
• Responsible for obtaining client work orders and new authorizations.
• Meet sales targets (KPIs) which are agreed with Regional Sales Director. Monitor and review monthly sales performance against forecast.
• Adheres to the local regulatory requirements and deliver to customer policy and regulatory requirements.
• Responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding.
• This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries.

Skills, Knowledge, and Experience:

• +5 years of account management experience in the staffing industry.
• Excellent Microsoft skills, in particular Word & Excel.
• Ability to identify new opportunities within a customer.
• Accredited degree or equivalent work experience.
• Ability to demonstrate client relationship skills, analyze opportunities, qualifying potential service lines and scope.
• Ability to network at a senior level.
• Account management experience with a proven record of providing excellent customer service.
• Strong interpersonal, communication, organization and time management skills.
• Ability to foster teamwork when working cross functionally.
• Highly self-motivated and objective driven.

What we can offer you!

• Attractive monthly base salary + commission
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Team driven environment, supportive culture with a focus on work-life balance
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values:

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growthrequires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! - www.airswift.com

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

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