Senior Account Executive

Kintetsu World Express; Toronto; Hybrid; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangements

Generous bonus programme

Company paid pension

Job summary

KWE seeks a Senior Account Executive to drive new business and expand existing accounts across transportation modes. You will generate opportunities, manage client relationships, and present tailored logistics solutions to customers, while maintaining CRM/SENS records and contributing to market strategy.

The role emphasizes leadership in sales initiatives, collaboration with international offices, and achieving sales targets within a hybrid work environment.

Qualifications

• 5+ years of experience in international sales or related field
• Experience with international shipping terms and bills of lading
• Strong communication and presentation skills for senior audiences

Responsibilities

• Generate new business opportunities by acquiring new customers and expanding services
• Manage accounts to ensure customer satisfaction and retention
• Present logistics solutions to prospective clients and build a strong opportunity pipeline
• Maintain CRM/SENS activity records and provide market feedback to leadership

Skills

Account management

Sales

CRM

Negotiation

Market analysis

Education

Bachelor's in International Business or related field

Tools

CRM/SENS

Job description

At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry‑level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.

The Opportunity

We are seeking a Senior Account Executive to support new business acquisition and the expansion of existing business across various modes of transportation, based on the needs of the branch or terminal. In this role, you will be responsible for generating and increasing sales within your assigned territory, identifying and pursuing the right business opportunities, and building strong relationships with current and prospective customers.

In addition, you will contribute to increasing productivity and revenue by focusing on high‑value business opportunities that align with the company’s transportation services and overall business objectives.

What You’ll Do

• Generate new business opportunities by acquiring new customers and/or expanding services with existing customers across other transportation modes.
• Ensure customer satisfaction through ongoing account management and retention efforts.
• Utilise a consultative approach when engaging with prospective clients.
• Develop and present logistics solutions to prospective clients.
• Maintain CRM/SENS activity records and build a strong opportunity pipeline to achieve sales goals and objectives.
• Communicate market capabilities and provide guidance to international offices.
• Monitor and research market trends; develop and recommend new marketing strategies to enhance brand awareness, strengthen the corporate image, and support commodity‑specific marketing initiatives.
• Inform and update clients on programmes that directly impact costs and responsibilities.
• Complete administrative responsibilities, including the timely submission of weekly and monthly sales reports, while meeting minimum productivity requirements.
• Lead proactive team initiatives to support departmental and organisational objectives.
• Support customer retention by overseeing and monitoring communications between staff and clients.
• Adhere to all safety policies, practices, and procedures, and report any unsafe activities to a supervisor and/or Human Resources.
• Demonstrate leadership through example while sharing knowledge, expertise, and skills with others.
• Perform all other job‑related duties as assigned by the VP of Sales and Executives.

What You Bring

• Formal academic training in International Business or a related field, combined with 5+ years of experience and/or training, or an equivalent combination of education and experience.
• Working knowledge of international shipping terms, Bills of Lading procedures, cargo documentation, liabilities, and insurance.
• Ability to read, analyse, and respond to common inquiries or complaints from customers, regulatory agencies, and members of the business community.
• Ability to effectively present sales strategies and corporate information to senior‑level audiences.
• Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Proficient computer skills, including the use of email, PowerPoint, record‑keeping systems, routine database applications, word processing, spreadsheets, graphics, and other business software tools.

Compensation: Salary range starting from $85,000 to $95,000 per year, with opportunities for growth and advancement based on performance and contribution.

Why Join KWE?

• Fast‑paced, dynamic environment with a great team
• Opportunity for advancement
• Generous bonus programme linked to company & individual success
• Competitive and equitable compensation packages
• Company paid pension programme
• Accessible and inclusive work environment
• Flexible / hybrid work arrangements

If you’re ready to take the next step in your career and contribute to a growing organisation, we’d love to hear from you!

KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email [e-mail].

For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: https://www.kwe.com/local/canada/en/careers/