Senior Accident Benefits Specialist – Catastrophic Claims

Echelon 56; Vaughan; Remote; CAD 67,000 - 103,000; Full time

Job summary

CAA Insurance Company is seeking a Senior Technical Specialist for Accident Benefit Claims to investigate, evaluate and manage moderate to high complexity claims, including catastrophic claims and litigated matters, in Thornhill, Ontario.

The role requires 5–7 years of accident benefits claims experience, CIP or designation, strong negotiation and communication skills, and the ability to collaborate across teams; the salary range is 66,900 to 102,900 CAD, with comprehensive benefits.

Qualifications

• Post-secondary education or equivalent experience.
• Minimum 5-7 years of accident benefits claims handling.
• CIP or working towards designation.
• Solid understanding of SABs and LAT rules and case law.
• Strong knowledge of Ontario Auto Legislation and insurance contracts.

Responsibilities

• Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity.
• Manage Catastrophic claims and claims with catastrophic risk.
• Handle their own litigation/LAT disputes.
• Manage challenging coverage claims with tact and professionalism.
• Timely, accurate reserving in line with corporate protocols and guidelines.
• Maintain control over expenses through pro-active handling techniques.
• Obtain approval from Manager on claims above authority.
• Provide high quality customer experience to all stakeholders.
• Collaborate effectively with peers/other departments.
• Remain up to date on industry trends and case law.
• Manage claims in litigation, participate in mediations, pre-trials, and settlement conferences.
• Perform other tasks and duties as assigned by the Manager.

Skills

Excellent communication

Negotiation skills

Conflict resolution

Decision making

Team collaboration

Attention to detail

Problem solving

Education

Post-secondary education or equivalent experience

CIP or working towards designation

Job description

CAA Insurance Company is seeking a Senior Technical Specialist for Accident Benefit Claims to investigate, evaluate and manage moderate to high complexity claims, including catastrophic claims and litigated matters, in Thornhill, Ontario.

The role requires 5–7 years of accident benefits claims experience, CIP or designation, strong negotiation and communication skills, and the ability to collaborate across teams; the salary range is 66,900 to 102,900 CAD, with comprehensive benefits.