Security Technician - Service YYC

Convergint Technologies LLC; Calgary; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

On-site parking

Competitive salary and compensation

CSR Day

Diversity and inclusion

Job summary

Convergint is seeking a Service Security Technician to install, program and test security systems on projects in Calgary. You will work under supervision on small to medium projects and may assist larger ones. The role includes after-hours calls and a four-day workweek of 10 hours per day, with on-call requirements.

You will diagnose, repair and document service events, provide end-user support, and mentor junior staff while maintaining high customer service standards for a diverse client base.

Qualifications

• Developing exceptional customer focus and ability to work under pressure.
• Developing technical skills related to electronic security systems.
• Ability to develop basic programming skills and troubleshoot problems.
• Basic mechanical and electrical aptitude and ability to read blueprints.
• Frequent visits to jobsites; minimal overnight travel; valid driver’s license.
• Good verbal, written and interpersonal communication skills.
• Basic organizational skills and ability to handle multiple projects.
• Good computer skills including MS Office.

Responsibilities

• Responds to customer service calls and maintenance jobs; diagnose and repair systems.
• Complete accurate service reports for invoicing and cost tracking.
• Provide technical support to end users and field labour.
• Mentor less experienced staff and supervise testing and tuning of equipment.
• Strive to be our customer’s best service provider at all times.

Skills

Customer focus

Security systems

Programming basics

Electrical aptitude

Blueprint reading

Tool usage

MS Office

Tools

MS Office

Job description

Convergint is currently recruiting for a Security Technician - Service to join our growing team. As a Junior Security Technician, and under direct supervision, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned Security projects which are typically small to medium projects that are often less complex. The position may also work on larger projects with greater complexity as needed and able.

The position is part of a team that supports the Calgary Airports 7 days a week, 6:00 AM to 6:00 PM. The candidate will work 4 consecutive 10-hour days, followed by 3 consecutive days off. On-call will be required.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.
• Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
• Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

What You’ll Need:

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Developing technical skills and experience related to electronic security systems
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
• Basic mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Good verbal, written and interpersonal communication skills
• Basic organizational skills and the ability to handle multiple projects simultaneously.
• Good computer skills including exposure to MS Office applications (Outlook, Word, Excel)

Requirements:

• Minimum of one year of previous, relevant field experience preferred.
• Experience in the electronic and security industry preferred.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Work environment committed to safety
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• On-site parking
• And much more.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.