Security Technician - SASKATOON AREA

Convergint Technologies LLC

Regina

On-site

CAD 60,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Paid time off

RRSP contribution

Fleet vehicle

Safe work environment

Employee assistance program

Competitive salary

CSR day

Job summary

Convergint Technologies LLC in Saskatoon, SK is seeking a Security Systems Technician to provide customer and technical support for installed security systems, including installation, programming, system start-up/check-out, certification, and related training on varied projects.

You will respond to service calls, support existing customers, and work with Project Managers to deliver high-quality service while upholding health and safety policies.

Qualifications

Diploma in Electronics preferred and relevant security systems training.
Experience with security systems installation, programming, and maintenance.
Certifications in Lenel/Genetec/CCure/AMAG/Kantech/Avigilon are an asset.

Responsibilities

Install, program, test, repair, and service security systems and equipment.
Read blueprints and wiring diagrams to determine installation requirements.
Respond to client sites with timely service calls and on-call support.
Diagnose and troubleshoot equipment and software issues on-site.
Commission new systems and provide customer training.
Prepare detailed service reports and assist in project coordination.

Skills

Customer focus

Technical security systems

Programming skills

Self-starter

Blueprints & drawings

Driver's license

Communication

Organizational skills

MS Office

Education

Diploma in Electronics

Industry certifications (Lenel, Genetec, CCure, AMAG, Kantech, Avigilon)

Tools

Lenel

Genetec

CCure

AMAG

Kantech

Avigilon

Job description

Convergint is currently recruiting for a Security Systems Technician to join our team in Saskatoon, SK. As a Security Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start-up/check-out, certification, and related customer training on assigned security projects including small to large projects that vary in complexity, servicing and supporting existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

Installs, programs, test, repairs, and services a substantial variety of security systems and equipment fire. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency.
Reads blueprints, schematics, manuals, and other specifications to determine installation requirements; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
Responds on client sites to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
Identifies and resolves problems for service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work.
Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close‑out documentation, and ongoing technical support etc.
Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking. Provides technical support to end users when applicable. Seeks technical guidance from more experienced staff or product vendors when required.
Using technical knowledge, skills and experience, may act as mentor for other staff members. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes non-routine programs of substantial variety and complexity for systems.
Consults with supervisor and/or engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Executes all the technical aspects of multiple projects with varying timelines and budgets including, preparation of project documentation such as commissioning reports, as-built drawings, programming, graphics development, start-up, certification testing, customer training, close‑out documentation, and ongoing technical support, etc.
Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
Using technical knowledge, skills and experience, mentors and trains less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Acts as "our customer’s best service provider" at all times thereby ensuring Convergint is the customer’s first choice for service.

What You'll Need

Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
Strong technical skills and experience related to electronic security systems; may adapt and develop procedures, processes, tools to meet the more complex requirements of the job
Strong programming skills and proven ability to troubleshoot problems and look for solutions
Must be a self-starter and work well without direct supervision
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
Strong verbal, written and interpersonal communication skills
Excellent organizational skills and the ability to handle multiple projects simultaneously
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Requirements

Diploma in Electronics strongly preferred.
Minimum of 3-5 years' experience with electronic security systems demonstrating solid technical skills
3-5 years of programming experience with regards to security systems with a proven ability to troubleshoot problems and look for solutions
Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues: