Security Technician — Field Service Specialist

Convergint Tech LTD; Burnaby; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Holidays and PTO

Medical and dental benefits

RRSP contributions

Fleet vehicle

Safety-conscious workplace

Tuition reimbursement

Competitive pay

Job summary

Convergint is seeking a Security Technician - Service focused to join our Vancouver, BC team. You will diagnose, repair and support building automation, fire alarm and electronic security systems for diverse client sites.

The role requires strong customer service, hands-on troubleshooting and the ability to work independently as well as with a field team. Training and career growth are supported within our culture of inclusion.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills related to building automation, fire alarm and electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems.
• Must be a self-starter and work well with supervision.

Responsibilities

• Identifies and resolves problems for most types of service calls including emergency calls.
• Analyzes repair requirements and provides customer with appropriate solutions.
• Completes necessary repairs and replacements as needed.
• Exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls; diagnosIng, troubleshooting, repair and debugging of systems.
• Uses solid troubleshooting to isolate and fix problems in malfunctioning equipment or software.
• Installs projects as necessary.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users when applicable.
• Seeks guidance from more experienced staff for difficult situations.
• May mentor less experienced staff.
• May provide guidance to workers in testing and adjusting equipment for optimum performance.
• Follows health and safety policies and procedures and acts as our customer's best service provider.

Skills

Exceptional customer focus

Technical troubleshooting

Programming skills

Self-starter

Education

Diploma in Electronics

Relevant trade experience

Minimum two years field service experience

Job description

Convergint is seeking a Security Technician - Service focused to join our Vancouver, BC team. You will diagnose, repair and support building automation, fire alarm and electronic security systems for diverse client sites.

The role requires strong customer service, hands-on troubleshooting and the ability to work independently as well as with a field team. Training and career growth are supported within our culture of inclusion.