Security System Technician

Grizzlytrek-Group; Edmonton; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Life Insurance

AD&D & Critical Illness

Extended Health Care

Paramedical Services

Vision Care

Dental Care

Travel Insurance

Overtime Opportunities

Career Development

Job summary

GrizzlyTrek Group Ltd. seeks a Security System Technician in Edmonton, Alberta for a full-time role, Monday to Friday, with hourly compensation of $35.00 to $45.00.

You will install, configure and service card access, intrusion, fire monitoring and CCTV systems, supporting clients on site and ensuring systems meet client needs. You’ll perform site surveys, complete service calls, troubleshoot and repair equipment, and provide customer training on system operation.

Qualifications

• Experience installing, configuring and servicing card access, intrusion monitoring, fire monitoring and CCTV systems.
• Working knowledge of DSC, UNV, DMP, ICT, Hanwha, Kantech and Brivo systems.
• Ability to diagnose problems quickly and correctly using hand tools and measuring meters.
• Excellent verbal communication and interpersonal skills, on-site customer interactions.
• Proficient writing skills for accurate work orders and service reports.

Responsibilities

• Perform product installations, reconfigurations, removals and relocations, and complete site surveys as required.
• Attend to all service calls received from customers through the company dispatcher or directly, and contact the customer following the notification of each service call as per procedure.
• Repair defective equipment using various hand tools and measuring meters to restore proper function.
• Provide technical and user support by directing and assisting clients in product operation.
• Manage service call routing to maximize time utilization and update the dispatcher on status.
• Diligently complete and submit work orders with equipment serial numbers and signatures.
• Maintain service vehicle stock and participate in quarterly inventory counts.
• Participate in training sessions to maintain skills and knowledge.

Skills

Card access systems

Intrusion monitoring

Fire monitoring

CCTV systems

System knowledge

Customer communication

Driver's licence

Tools

DSC

UNV

DMP

ICT

Hanwha

Kantech

Brivo

Job description

Security System Technician

Edmonton, Alberta | Full Time

Electronic Security | Experienced Technician | Monday to Friday

• Position Type: Full Time
• Location: Edmonton, Alberta
• Schedule: Monday to Friday
• Compensation: $35.00 to $45.00 per hour
• Experience: Installing, configuring and servicing card access, intrusion monitoring, fire monitoring and CCTV systems
• Systems: DSC, UNV, DMP, ICT, Hanwha, Kantech, Brivo
• Licence: Valid driver's licence with a clean driving record
• Pre-Employment: Criminal record check and driver's abstract (full details below)

About GrizzlyTrek Group Ltd.

GrizzlyTrek Group is a Technical Workforce and Indigenous Employment Partner. We recruit skilled trades across Canada’s industrial sector and place them with reputable employers offering long term work, fair pay, and room to advance. We welcome applications from all qualified candidates and proudly support Indigenous employment.

The Role

GrizzlyTrek is seeking one Security System Technician to join our valued client’s team in Edmonton, Alberta. This is a full time position, Monday to Friday, paying $35.00 to $45.00 per hour.

You install, configure and service card access, intrusion monitoring, fire monitoring and CCTV systems. The work splits two ways. On new installations you make sure the system goes in properly, meets the client’s needs, and that the client knows how to use it. On existing systems you handle preventive maintenance, emergency maintenance, troubleshooting, repairs and inspections.

What You’ll Do

• Perform product installations, reconfigurations, removals and relocations, and complete site surveys as required
• Attend to all service calls received from customers through the company dispatcher or directly, and contact the customer following the notification of each service call as per procedure
• Repair defective equipment using various hand tools and measuring meters in order to restore it to proper working condition
• Assure quality control by completing all scheduled preventive maintenance calls for assigned customer equipment in accordance with the terms of the service agreements
• Provide technical and user support by directing and assisting clients in the operation of the products, assuring their most efficient use
• Manage service call routing in order to maximize time utilization, and update the dispatcher on the status of all calls, completed or work in progress, on a per call basis
• Diligently complete and submit work orders as per set procedures. Work orders completed at the client’s site must contain equipment serial numbers and be signed by the client’s designated authority
• Maintain service vehicle stock of all parts, supplies and equipment, record all used stock on work orders, and participate in the quarterly inventory counts of vehicles and warehouses as required
• Participate in training sessions as required in order to maintain adequate levels of skills and knowledge

What You Bring

• Experience installing, configuring and servicing card access, intrusion monitoring, fire monitoring and CCTV systems
• Working knowledge of DSC, UNV, DMP, ICT, Hanwha, Kantech and Brivo systems
• Ability to diagnose problems quickly and correctly using hand tools and measuring meters
• Excellent verbal communication and interpersonal skills, working face to face with customers on their sites
• Proficient writing skills for accurate work orders, service records and inspection reports
• Valid driver’s licence with a clean driving record

Pre-Employment Requirements

• Successful completion of a criminal record check
• Successful completion of a driver’s abstract review

Employment is conditional upon successfully meeting all of the pre-employment requirements listed above.

Work Environment

• Work is performed at customer sites, travelling between calls in a service vehicle
• A mix of new system installations and service on existing systems, including preventive maintenance, emergency maintenance, troubleshooting, repairs and inspections
• Service calls come in through the company dispatcher or directly from the customer, so the day is built around call routing and time utilization

What We Offer

• $35.00 to $45.00 per hour, based on experience and qualifications
• Opportunities for overtime based on operational requirements
• Life insurance: $100,000 employee, $10,000 spouse, $5,000 per child
• AD&D insurance with critical illness and cancer coverage
• Extended health care: drugs, hospital, hearing, orthotics, nursing
• Paramedical services: chiro, physio, massage, mental health (annual coverage)
• Vision care: glasses, contacts, laser surgery, and exams
• Dental care: 80% basic ($2,500), 50% major ($2,500), $2,500 ortho for children
• Travel insurance: up to $5,000,000 per incident (trips up to 90 days)
• Ongoing training and career development support