Security Supervisor: Protect Guests & Assets

Gateway Casinos & Entertainment; Edmonton; On-site; CAD 33,169 - 55,281; Full time

Benefits offered by this job

Full benefits package

Retirement savings plan

Supportive and fun work environment

Discounts for family and friends

Development and training opportunities

Job summary

Gateway Casinos & Entertainment is seeking a Security Supervisor to join our security team in Edmonton. You will protect staff, guests and assets, deliver high levels of service, and generate accurate reports while patrolling the floor and handling access control.

In this role you will oversee team performance, provide training and coaching, conduct investigations, document incidents, and ensure compliance with laws and company policies.

Qualifications

• Previous security experience and security training required.
• Strong customer service attitude and problem-solving.
• Ability to obtain a Registered Gaming Worker License with AGLC.
• ProServe, ProTect and Deal Us In Phase I/II certifications.

Responsibilities

• Supervise security team and monitor activity on the floor.
• Conduct door duty, crowd control, and escorts as needed.
• Respond to incidents, write reports, and maintain logs.
• Provide first aid and coordinate with staff when required.

Skills

Customer service

Communication skills

Analytical skills

Interpersonal skills

Tools

ProServe

ProTect

Deal Us In Phase I/II

AGLC License

Job description

Gateway Casinos & Entertainment is seeking a Security Supervisor to join our security team in Edmonton. You will protect staff, guests and assets, deliver high levels of service, and generate accurate reports while patrolling the floor and handling access control.

In this role you will oversee team performance, provide training and coaching, conduct investigations, document incidents, and ensure compliance with laws and company policies.