Security Shift Manager

Gateway Casinos and Entertainment Limited; Williams Lake; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Full benefits package for full-time

Retirement savings plan

Development and training opportunities

Family and friends discounts on travel

Job summary

Gateway Casinos & Entertainment Limited is seeking a Security Shift Manager in Williams Lake, BC. The role supports the Security Compliance Manager in staffing, operations, and regulatory adherence across the department.

You will oversee daily security operations, manage personnel, and ensure adherence to safety standards while maintaining strong relations with patrons and employees.

Qualifications

• College diploma or equivalent with focus in Law and Security, Law and Justice, Criminology or related field.
• Completion of a management-training program is preferred.
• Managerial experience in gaming or related field of three (3) or more years is an asset.
• First Aid and CPR certification.
• Possess strong organizational, interpersonal, analytical, communication and managerial skills.

Responsibilities

• Protect the assets of the corporation by monitoring all operations and gaming activities throughout the facility.
• Oversee investigations of major occurrences such as minors gaining entry, criminal acts on company property, breaches of integrity and occurrences with significant liability risk.
• Respond to escalated patron complaints, and major occurrences such as fire alarms, threats, and evacuations per policy and procedures.
• Ensure files and records (e.g., key logs, visitor passes) are accounted for per Security Department policies.
• Monitor training strategies for staff and ensure technical training, internal customer service training and succession planning.
• Responsible for department scheduling, time-off management, payroll reconciliation and attendance; assist in budgeting and monitoring expenses.
• Maintain a clean and safe work environment and ensure safety procedures and equipment usage.

Skills

Managerial experience

Organizational skills

Interpersonal skills

Analytical skills

Communication skills

Education

College diploma in Law and Security/related field

Management-training program (preferred)

First Aid and CPR certification

Job description

Description

Position at Chances

Job Type: Full-Time

Salary: $55,281.00

This position assists the Security Compliance Manager in the management of Security department and personnel, in compliance with the Provincial Gaming Commission, and other applicable municipal, provincial and federal laws and regulations. The role assists in maintaining good public relations with patrons and employees. It requires compliance with safety and security standards of the corporation while orientating staff to operations and complying with pre-determined internal control procedures. The Security Shift Manager is responsible for the administration and day-to-day management of security staff and operation of the department

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Protect the assets of the corporation by monitoring all operations and gaming activities throughout the facility.
• Oversee investigations of major occurrences such as minors gaining entry, criminal acts committed on company property, breaches of integrity and occurrences subject to significant risk in terms of liability.
• Respond to escalated patron complaints, and major occurrences such as: fire alarms, threats, and evacuation procedures strictly adhering to the policies and procedures outlined in the Departmental or Internal Control Manual.
• Ensures files and records (ie: key logs, visitor passes) are accounted for in accordance to Security Department policies.
• Monitors training strategies for staff, ensuring technical training, internal customer service training and succession planning are provided
• Responsible for department scheduling, administration of time off requests, payroll reconciliation and attendance management. Assist the Department Manager with the administration of the departmental budget by monitoring use of overtime, tracking of scheduled hours, managing operating expenses, etc.
• Maintain a clean and safe work environment. Ensure staff comply with safety procedures including use of required safety equipment, proper lifting techniques and identify unsafe practices or conditions

What You Bring

• College diploma or equivalent with focus in Law and Security, Law and Justice, Criminology or a related field.
• Completion of a management-training program is preferred.
• Managerial experience in gaming or related field of three (3) or more years is an asset
• First Aid and CPR certification.
• Possess strong organizational, interpersonal, analytical, communication and managerial skills.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 31 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.