Dual Security Officer/Supervisor

Gateway-Casinos-; Thunder Bay; On-site; CAD 55,000 - 59,000; Full time

Benefits offered by this job

Full benefits package for full-time

Retirement savings plan

Development and training opportunities

Family and friends discounts on travel

Discounts on tech, food, beverage and/

Fitness discounts

Job summary

Gateway Casinos & Entertainment Limited is seeking a Security Supervisor to lead the security team, protect staff, guests and assets, and ensure a safe, welcoming environment across the venue. You will patrol, manage access to sensitive areas, and coordinate with management and surveillance.

The role emphasizes excellent customer service, incident reporting and adherence to laws. Full-time with a comprehensive benefits package and training opportunities.

Qualifications

• Prior security experience and training is a strong asset.
• Ability to obtain registration as a Category 1 Gaming Assistant.
• Completion of GSO training/exam prior to start (employer sponsor) or BC license with GSO within 90 days.
• ProServe, ProTect, and Deal Us Training Programs available.
• Completion of Serving It Right prior to start date (BC).

Responsibilities

• Supervises and manages team performance while participating in security activities.
• Oversees training, coaching, HR, safety and recruitment needs of the team.
• Monitors floor traffic and communicates with management and surveillance.
• Provides excellent customer service by greeting customers and offering solutions.
• Escorts individuals, conducts interviews/reports, and writes documentation.

Skills

Security experience

Customer service

Communication skills

Team supervision

Education

Category 1 Gaming Assistant registration

GSO training/exam or BC license

Tools

ProServe

ProTect

Deal Us Security Training

Job description

Job Type: Full-Time (Regular)

Job Rate:

Security Officer Rate: $22.74/hour

Security Supervisor Rate: $26.58/hour

The Gateway to Your Future

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.

You will perform a number of varying duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log and conducting investigations. You may also be required to provide first aid and medical attention.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervises and manages team performance while participating in security activities
• Oversees training, coaching, human resources, safety and recruitment needs of the team
• Monitors floor traffic: watches for suspicious activity, communicates with management and surveillance
• Provides excellent customer service by greeting customers, answering questions, and providing solutions
• Escorts individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
• Comply with all applicable laws, policies and procedures
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.
• Perform other related and compatible duties as assigned.

What You Bring

• Previous Security experience and Security training is a strong asset.
• Proven high level of Customer Service.
• Organizational, interpersonal, analytical and communication skills.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
• ProServe, ProTect, and Deal Us Security Staff Training Program available (In Alberta).
• Completion of Serving It Right prior to start date (in BC).

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.