Security Operations Technician

Epic; Ontario; On-site; USD 60,000 - 80,000; Full time

Job summary

Epic is seeking a Security Operations Technician to join its SOC team, responsible for securing the SaaS infrastructure for major healthcare organizations. This entry-level role requires familiarity with security tools and a proactive approach to responding to security events, with relocation assistance provided for the position based in Madison, WI.

Benefits

Financial relocation assistance

Comprehensive health benefits

Annual raises and bonuses

Four-week sabbatical after five years

Restaurant-quality meals at low cost

Qualifications

• Entry-level position with a focus on security operations.
• Knowledge of firewalls, intrusion detection, and log analysis required.
• Certifications like Security+ are advantageous.

Responsibilities

• Identify security events and coordinate investigations.
• Escalate potential security incidents according to policies.
• Ensure compliance with security responsibilities outlined in policies.

Skills

Familiarity with enterprise firewalls

Knowledge of log analysis

Scripting languages knowledge

Security certifications (GSEC, SSCP, Security+)

Experience with SIEM

Education

Security certifications

Job description

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Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As a Security Operations Technician with Epic Hosting, you will be part of a SOC team that secures Epic's SaaS infrastructure for some of the largest healthcare organizations in the country. You’ll identify security events, coordinate investigation and response across multiple teams, and focus on long-term process improvements. Staying abreast of emerging security threats, you will recommend and implement new information security solutions. Learn more about the team at https://careers.epic.com/Jobs/Hosting.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest-growing market for tech talent in the U.S., home to the state capital and the University of Wisconsin. Madison is known for being the greenest city in America, the best city for renters, the fittest city, and a top metro for young professionals.

More than just important work.

Our themed campus is designed to enhance productivity, with office spaces, conference rooms, and cozy areas. All meals are restaurant-quality at low cost, prepared by talented chefs. After five years, staff earn a four-week sabbatical worldwide. Employees have kayaked in Patagonia, attended concerts in Ireland, built libraries in Tanzania, and run marathons in Antarctica.

We offer comprehensive benefits to support your health and career growth. Your merit-based compensation includes annual raises, bonuses, and stock grants, aligning your success with Epic’s. Healthcare is global, and we pride ourselves on building inclusive teams that support quality patient care. See our full non-discrimination statement at https://careers.epic.com/EEO.

• Familiarity with enterprise firewalls, intrusion detection/prevention, VPN, application whitelisting, and data loss prevention.
• Knowledge of log analysis, monitoring, system/network auditing, or experience in a security operations center.
• Security certifications such as SANS/GIAC GSEC, ISC2 SSCP, or CompTIA Security+ are a plus.
• Knowledge of scripting languages like PowerShell is helpful.
• Experience with access management, Active Directory, and physical security is a plus.
• Familiarity with SIEM, MFA, and ITIL tools is useful.
• Relocation to Madison, WI (reimbursed).
• Eligibility to work in the U.S. without visa sponsorship.
• Available to work 1st, 2nd, or 3rd shift.

As a member of Epic's Hosting team, your responsibilities include:

• Following policies and escalating issues when policies are not followed.
• Escalating potential security incidents with relevant information.
• Meeting all security responsibilities outlined in policies and procedures.

Seniority level: Entry level.

Employment type: Full-time.

Job function: Information Technology, including Networking and Security.

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