Security Operations Manager

Securitas Security Services USA, Inc.; Vancouver; On-site; CAD 55,000 - 82,000; Full time

Job summary

Securitas Security Services USA, Inc. in Vancouver is seeking a Security Supervisor to assist the Security Lead and District Manager with day-to-day operations, manage a shift, supervise officers, and ensure that post orders are followed across assigned sites.

You will coach and train personnel, maintain professional client relations, and coordinate scheduling, reporting, and discipline as needed while ensuring compliance with laws and company policies.

Qualifications

• Excellent verbal and written English communication.
• Ability to write clearly and concisely and submit professional reports in written English.
• High level of integrity, ethics, responsibility, and ownership required.
• Diploma in Criminal Justice, Business Administration, or a related field is an asset.
• 2 - 3 years professional-level experience, plus prior security and/or Military experience may be an asset.
• Understanding of security operations.
• Knowledge of supervisory practices.
• Planning, organizing and leadership skills.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills, ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Ability to take initiative and achieve results.
• Must be available to work an assigned shift. May be required to work rotating schedules; shifts may include weekends, mornings, afternoons, evenings, overnights, on-call.
• Must have valid provincial driver's license.

Responsibilities

• Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
• Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

Skills

English proficiency

Written English

Integrity

Supervisory skills

Planning & leadership

Customer service

Interpersonal skills

Initiative

Shift work availability

Driver's license

Education

Diploma in Criminal Justice, Business Administration, or related field

Job description

JOB SUMMARY:

Assists with the security services under the direction of the Security Lead and/or District Manager to an assigned account including operational effectiveness and supervision of security personnel. Manages a shift and/or segment of guarding operations at the direction of line management. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of operations. Performs a variety of management functions for assigned account.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.

• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.

• Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.

• Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.

• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.

• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.

• Performs tasks and duties of a similar nature and scope as required for assigned office.

QUALIFICATIONS:

• Excellent verbal and written English communication.

• Ability to write clearly and concisely and submit professional reports in written English.

• High level of integrity, ethics, responsibility, and ownership required.

• Diploma in Criminal Justice, Business Administration, or a related field is an asset.

• 2 - 3 years professional-level experience, plus prior security and/or Military experience may be an asset.

• Understanding of security operations.

• Knowledge of supervisory practices.

• Planning, organizing and leadership skills.

• Strong customer service and service delivery orientation.

• Strong interpersonal skills, ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

• Ability to take initiative and achieve results.

• Must be available to work an assigned shift. May be required to work rotating schedules; shifts may include weekends, mornings, afternoons, evenings, overnights, on-call.

• Must have valid provincial driver's license.

#AF-WesternCanada

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.