Security Operations Communication Centre (SOCC) Operator

Paladin Security; Nanaimo; On-site; CAD 34,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Career growth opportunities

Extended health and dental benefits

Employee and Family Assistance Program

Job summary

Paladin Security is seeking a SOCC Operator to monitor and coordinate security operations across Vancouver Island. You will respond to emergencies, support field staff, and manage after-hours service requests while maintaining detailed incident logs.

The role requires strong computer skills, proficiency in Microsoft Office, and the ability to work independently in fast-paced environments. A BC Security License is an asset and Canadian work authorization is required.

Qualifications

• BC Security License is an asset.
• Minimum 1 year of work experience in the security industry.
• Minimum 6 months of security control centre or command centre work experience.
• Minimum 6 months of experience administering security access software.
• Strong computer proficiency; typing speed of 40 wpm.
• Positive customer service experience in a professional environment.

Responsibilities

• Monitor alarm events, incidents and provide support to field staff.
• Dispatch emergency services and security staff when needed.
• Handle after-hours service requests.
• Maintain detailed incident logs and evidence reports.
• Operate integrated software platforms.
• Manage high-volume communication via phone, email, and internal systems.
• Conduct daily compliance audits.
• Remain calm, organized, and professional in high-stress scenarios.
• Other duties as required to meet operational needs.

Skills

Security awareness

Time management

Customer service

Independence

Confidentiality

Typing 40 wpm

Tools

Microsoft Office

Security access software

Job description

Overview

The Security Operations Communication Centre (SOCC) Operator is responsible for monitoring and coordinating security operations across multiple locations across Vancouver Island. This role ensures the safety of employees, clients, and property by proactively identifying risks, responding to emergencies, and supporting security teams

Pay rate: $25 for day shifts, $26 for graveyards

What We Offer

• Competitive wages
• Opportunities for career growth in the field or corporate
• May be eligible for extended health and dental benefits
• Employee and Family Assistance Program

Position Overview

Responsibilities

• Monitor alarm events, incidents and provide support to field staff
• Dispatch emergency services and security staff when needed
• Handle after-hours service requests
• Maintain detailed incident logs and evidence reports
• Operate integrated software platforms
• Manage high-volume communication via phone, email, and internal systems
• Conduct daily compliance audits
• Remain calm, organized, and professional in high-stress scenarios
• Other duties as required to meet operational needs

Qualifications

• BC Security License is an asset
• Minimum 1 year of work experience in the security industry
• Minimum 6 months of security control centre or command center work experience
• Minimum 6 months of experience administering security access software
• Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm
• Positive customer service experience in a professional environment
• Strong time management, organizational, and prioritization skills
• Ability to work independently in high-pressure, fast-paced environments
• High level of discretion and confidentiality in handling sensitive information
• Legal authorization to work in Canada

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This is a Full-Time position