Security Manager - Casino Victoria

Casino Victoria LP; Victoria; On-site; CAD 65,000 - 88,000; Full time

Benefits offered by this job

Total Rewards package

Extended health benefits

RRSP matching

Vacation (3 weeks)

Job summary

Casino Victoria LP is seeking a Security Manager to oversee the security operations at Casino Victoria, ensuring safe, compliant and guest-focused service. The role includes leading a security team, implementing strategic initiatives, managing budgets, and participating in recruitment and training.

Qualified candidates will have criminology education and security management experience in gaming or regulated environments, plus IGCO eligibility and standard security certifications.

Qualifications

• Post-secondary education in Criminology or equivalent is an asset.
• Minimum 2 years of security management experience in gaming or a highly regulated environment.
• Ability to obtain a Gaming Worker Registration with IGCO.
• Valid Serving-It-Right certificate or ability to obtain certification.
• Must have knowledge of AML and BCLC guidelines as established by regulatory requirements.
• Valid Basic Security Training and Gaming Security Officer Training.
• First Aid Level 2 is an asset.
• Exceptional organizational, interpersonal, analytical, and communication skills.
• Ability to multitask and perform in a fast-paced environment.
• Follow IGCO, BCLC and HR policies.

Responsibilities

• Provide leadership, direction and mentoring to the security team.
• Implement strategic plans and security initiatives as directed.
• Monitor the site security budget and report variances.
• Respond to and resolve security issues as escalated.
• Oversee inventories, deliveries, and defacement; delegate as required.
• Oversee critical security systems (Key Control, WINPAC, SIMS, TMS).
• Work on the gaming floor for at least three shifts per week.
• Lead site risk assessments and identify efficiency opportunities.
• Develop relationships with stakeholders and ensure compliance with laws and policies.
• Provide superior customer service to guests.

Skills

Organizational skills

Communication

Analytical thinking

Interpersonal skills

MS Office

AML/BCLC knowledge

De-escalation

Multitasking

Education

Post-secondary education in Criminology

2 years of Security Management experience

IGCO registration eligibility

Serving-It-Right certificate

Basic Security Training

Gaming Security Officer Training

First Aid Level 2

Job description

Salary Range: $65,000.00 To $88,000.00 Annually

Position Title: Security Manager - Casino Victoria

Position Summary:

Under the direction of the General Manager, the Security Manager is responsible for the overall management and effectiveness of security operations at Casino Victoria. Implement all new security strategic plans as directed, provide a learning and mentoring environment for the security team, while establishing a safe and welcoming work environment for all team members. Additionally the Security Manager will develop performance objectives and deliver performance evaluations and will actively participate in the recruitment and hiring process.

Key Accountabilities:

• Provide leadership, direction and mentoring to the security team
• Implement strategic plans and security related initiatives as directed
• Monitor the site security budget; report variances; make recommendations where necessary
• Respond to and resolve security issues as escalated
• Oversee playing card inventories, deliveries, pick‑ups and defacement or delegate as required
• Oversee various critical security systems (e.g., Key Control, WINPAC, SIMS, Threat Management System)
• Required to work on the gaming floor for at least three shifts per work week
• Prepare and maintain site specific tactical responses to emergency events; prepare evacuation checklists; administer evacuations
• Review reports on violations, unsafe conditions, potential hazards, suspicious persons and activities and other reports as requested
• Oversee the First Aid Program & participate as a productive Joint Occupational Health & Safety Member
• Lead the Site Responsible Gaming Program
• Conduct ongoing site risk assessments; identify opportunities for efficiencies
• Develop and cultivate strong working relationships with all stakeholders
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Conduct training for security operations; recommend training opportunities and efficiencies
• Provide superior customer service satisfaction to all guests
• Performing other duties as assigned

Education and Qualification Requirements

• Post‑secondary education in Criminology or suitable combination of education and experience an asset
• 2 years of Security Management experience preferably in a gaming or highly regulated environment
• Ability to obtain a Gaming Worker Registration with Independent Gambling Control Office (IGCO)
• Valid Serving‑It‑Right Certificate, or ability to obtain a Serving‑It‑Right Certification through Responsible Service BC
• Must have functional knowledge of AML and BCLC guidelines that have been established to comply with the regulatory requirements and policies and procedures
• Valid Basic Security Training, Gaming Security Officer Training
• Occupation First Aid Level 2 an asset
• Exceptional organizational, interpersonal, analytical, and communication skills
• Ability to multitask and perform effectively in a fast‑paced environment
• Follow all applicable IGCO, BCLC, and HR policies related to the role
• Computer Literacy in MS Office

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise
• Role requires a flexible schedule that adapts to business needs, will have non‑traditional work hours including weekends, evenings, and holidays.
• Role is designated as a safety‑sensitive position due to the requirement for constant situational awareness, rapid judgment, and direct involvement in safety and security operations.
• Role expected to handle incidents involving conflict, disruption, or potential harm, employing approved de‑escalation methods to minimize risk to individuals and property.

At Casino Victoria, located in the heart of Langford—one of Vancouver Island’s fastest‑growing and most vibrant communities—every guest interaction is an opportunity to create something memorable. Surrounded by local restaurants, new residential neighbourhoods, and the region’s expanding entertainment district, Casino Victoria blends the excitement of a dynamic gaming floor with the warmth and connection of a community‑driven venue.

As part of a dedicated team committed to hospitality, service excellence, and creating unforgettable experiences, you’ll join a welcoming, guest‑focused environment where your professionalism, energy, and passion for people truly shine.

We offer a comprehensive Total Rewards package designed to support your well‑being, growth, and long‑term success. Team members receive extended health benefits starting immediately upon hire, paid wellness days, and a Company‑matching RRSP program with up to a 4% match to help you plan confidently for the future. This role also includes three weeks of prorated annual vacation, supporting balance and time to recharge.

Compensation for this position is aligned with experience, with a salary range of $65,000–$88,000, and eligibility for a performance‑based bonus structure that recognizes operational excellence, leadership impact, and meaningful contributions to the guest experience.

Casino Victoria is committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.