Security Manager

Securiguard Services Ltd.; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the security industry is seeking a Security Manager responsible for overseeing a large team of security professionals in Edmonton. This role involves managing incidents, training staff, and providing exceptional customer service. The ideal candidate will have extensive experience in security and possess strong communication and decision-making skills. Join a team that prioritizes employee well-being and thrives on core values of respect and accountability.

Qualifications

• Minimum 3+ years of security experience in Site Supervisor or Manager role.
• Minimum 5+ years of experience in the security industry.
• Experience in a refinery or related industrial environment is an asset.

Responsibilities

• Manage and oversee a team of 20+ security professionals.
• Respond to first aid or incidents and serve as Incident Commander.
• Train and mentor officers on site duties and protocols.

Skills

Communication

Decision-making

Organizational skills

Problem-solving

Analytical skills

Interpersonal skills

Education

High School Diploma or College Diploma

Valid Security Worker License

OFA II or III certification

Job description

The Security Manager is responsible for managing and overseeing a team of 20+ security professionals under a commercial contract in Edmonton. This position requires a high-energy individual capable of multitasking and effectively leading a team of security professionals. The successful applicant must lead by example and set a high standard of service for both customers and clients.

Job Duties

1. Perform patrols as needed.
2. Delegate access and service requests to staff, and conduct them personally if needed.
3. Respond to first aid or other incidents.
4. Serve as Incident Commander during significant incidents unless relieved by higher authority.
5. Review reports with shift supervisors and escalate significant issues to the client.
6. Ensure SOPs are followed during incident responses; coach or train staff as necessary.
7. Be available and visible to provide top-quality customer service to all members of the site.
8. Train and mentor officers on site duties, protocols, conduct, reporting procedures, and company policies.
9. Investigate thefts, harassment, assaults, or other incidents in coordination with internal security management.
10. Coordinate with the head office scheduler and recruiter regarding staffing and recruitment needs.
11. Review service levels, recognize officers' achievements, and address coaching, training, or disciplinary needs.
12. Audit first aid, emergency equipment, access control, CCTV, and alarm systems with supervisors.
13. Review staffing needs and overtime requirements.
14. Perform other duties and special projects as assigned by security management.

Requirements

• High School Diploma, College Diploma, or relevant certification (asset).
• Experience in a refinery or related industrial environment (asset).
• Minimum 3+ years of security experience in a Site Supervisor or Manager role.
• Minimum 5+ years of experience in the security industry.
• Valid Security Worker License.
• OFA II or III certification.
• Strong communication skills, assertiveness, sensitivity, and teamwork.
• Positive, professional, and enthusiastic attitude.
• Supervision, decision-making, organizational, problem-solving, analytical, interpersonal skills, and tolerance.
• Basic computer skills required; advanced skills preferred.
• Effective written and oral communication skills.

Who We Are

At Securiguard, we live by our values: R.E.A.C.H.
Respect, Empathy, Accountability, Courtesy, and Honesty.

We specialize in deploying security and safety personnel across various industries, including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Resource Projects. We have Canada's largest and most accredited K-9 detection and screening division.

Our team of over 4,000 professionals provides comprehensive security services across Canada, including remote locations, by air, land, or sea. We are committed to diversity and inclusion, recognized by awards such as Canada's Most Admired Corporate Cultures and the Queen's University IRC Award for Best Learning & Development Strategy.

Why Join Us?

Join a team that values its people—because when employees thrive, everything else falls into place. Apply today to make a difference at Securiguard.