Security Lobby Ambassador - 1 Queen St East

Paladin Security; Toronto; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Free Uniforms

Security license reimbursement

Dry cleaning allowance

Daily pay

Job summary

Paladin Security in Toronto, Ontario, is seeking a dedicated Security Lobby Ambassador for One Queen Street East. You will welcome tenants, visitors, and contractors, manage access credentials, verify identities, and support administrative tasks in a fast-paced lobby environment.

Proficiency with Microsoft Office and familiarity with C-CURE/ANGUS access systems are assets. This full-time role runs 1st shift, Monday–Friday, 0800–1600, with benefits and training opportunities.

Qualifications

• Strong customer service and communication skills.
• Professional demeanor with discretion.
• Ability to multitask in high-traffic environments.
• Knowledge of security procedures is a plus.

Responsibilities

• Welcome and assist tenants, visitors, and contractors in a professional manner.
• Manage building access cards, including issuing, replacing, and updating credentials.
• Verify identities, appointments, and access permissions.
• Monitor and respond to emails, schedule appointments, and support administrative tasks.
• Coordinate visitor access, after-hours entry, and VIP visits following established procedures.
• Manage mail, packages, deliveries, and courier requests.
• Monitor CCTV cameras and report security concerns or suspicious activity.
• Assist tenants with building access services, including mobile access and bike cage registration.
• Maintain the lobby area, equipment, and supplies to ensure smooth daily operations.
• Provide general support to building management and security operations as needed.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Discretion

Multitasking

Punctuality

Independent work

Tools

Microsoft Office

C-CURE access control

ANGUS access control

Job description

Security Lobby Ambassador - 1 Queen St East(Paladin Security)

Internal Closing Date: September 5th 2026

External Closing Date: September 15th 2026

Site Description: One Queen Street East is a unique 503,000-square-foot complex that harmoniously blends Toronto’s storied past with cutting-edge design. This remarkable property consists of two distinct buildings, seamlessly connected by a five-story glass atrium that serves as both a physical and architectural bridge between eras.

• Welcome and assist tenants, visitors, and contractors in a professional manner.
• Manage building access cards, including issuing, replacing, and updating credentials.
• Verify identities, appointments, and access permissions.
• Monitor and respond to emails, schedule appointments, and support administrative tasks.
• Coordinate visitor access, after-hours entry, and VIP visits following established procedures.
• Manage mail, packages, deliveries, and courier requests.
• Monitor CCTV cameras and report security concerns or suspicious activity.
• Assist tenants with building access services, including mobile access and bike cage registration.
• Maintain the lobby area, equipment, and supplies to ensure smooth daily operations.
• Provide general support to building management and security operations as needed.

Requirements & Qualifications

• Strong customer service, communication, and interpersonal skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel); experience with C-CURE, ANGUS, or similar access control systems is an asset.
• Highly professional with strong attention to detail, discretion, and sound judgment.
• Ability to multitask and remain calm in a fast-paced, high-traffic environment.
• Reliable, punctual, and able to work independently.
• Knowledge of security procedures and access control practices is an asset.
• Legally authorized to work in Canada.

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Enjoy financial flexibility with on – demand, daily pay

Certification Requirements (All)

First Aid and CPR - Level C Certification
Valid Security Guard License

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance

This job reports to the CSM

This is a Full-Time position1st Shift, Monday to Friday 0800-1600.