Security Guard Supervisor

Blackbird Security Inc.; North Bay; On-site; CAD 57,000 - 63,000; Full time

Job summary

Blackbird Security Inc. is seeking a dedicated Security Guard Supervisor in North Bay. The role involves leading a team of guards at a busy retail site, coordinating shifts, and ensuring adherence to client protocols and legal requirements.

You will oversee incident reporting, conduct briefings, and liaise with client representatives and law enforcement. The position requires Ontario licensing, use of force certification, and strong English communication.

Qualifications

• High school diploma or equivalent required.
• Ontario Security Guard Licence required.
• Use of Force certification required.
• Minimum 1 year of security leadership experience.
• Retail security experience mandatory.
• Arrest experience: at least 10 independent arrests and 10 team arrests.
• Strong English communication skills.
• Ability to work days, evenings, nights, weekends.

Responsibilities

• Oversee and coordinate daily activities of security guards at a high-traffic retail site.
• Conduct regular briefings with security personnel on shift expectations and client requirements.
• Monitor guard performance; provide on-the-job coaching and escalate concerns.
• Respond to incidents, emergencies, thefts, and disturbances; take action within legal permissions and policies.
• Prepare detailed incident and arrest reports, daily logs and shift summaries.
• Coordinate with clients and law enforcement to address security concerns and ensure satisfaction.
• Perform regular patrols to assess risk and monitor loss prevention.
• Plan scheduling and deployment to ensure adequate coverage at all times.
• Ensure compliance with Ontario's Private Security and Investigative Services Act and safety regulations.
• Train and orient new security personnel on site procedures and policies.

Skills

Leadership

Communication

Education

High School Diploma or equivalent

Ontario Security Guard Licence

First Aid & CPR

Tools

Use of Force Certification

Job description

Company Details

Operating Name: Blackbird Security Inc.

Business Address: 191 The West Mall, Suite 1010, Etobicoke, ON M9C 5K8

Position Details

Position: Security Guard Supervisor (NOC 62029)

Terms of Employment: Permanent, Full-Time

Location of Work: 276 Lakeshore Drive, North Bay, Ontario P1A 2C2

Language of Work

English

Wage

$28.85 per hour

No. of Job Vacancies: 1

Job Duties

• Oversee and coordinate the daily activities of security guards deployed at a high-traffic retail client site, ensuring consistent adherence to post orders and site-specific protocols
• Conduct regular briefings with security personnel to communicate shift expectations, site updates, and client requirements
• Monitor guard performance on-site, provide on-the-job coaching, and elevate performance concerns to management
• Respond to security incidents, emergencies, theft, and disturbances; take immediate action including physical intervention and arrests where legally authorized
• Execute lawful arrests independently and in coordination with team members as required, ensuring all procedures comply with applicable laws and company use of force policies
• Prepare and review detailed incident reports, arrest documentation, daily activity logs, and shift summaries in compliance with company and client standards
• Liaise with client representatives and law enforcement to address security concerns and maintain service satisfaction
• Conduct regular floor and perimeter patrols to assess risk, identify vulnerabilities, and monitor loss prevention activities
• Coordinate scheduling and deployment of security guards to ensure adequate coverage at all times
• Ensure all team members comply with the Private Security and Investigative Services Act (Ontario) and all applicable workplace health and safety regulations
• Train and orient new security personnel on site procedures, emergency protocols, use of force policies, and company standards

Education & Skills Requirements

• Completion of secondary school (high school diploma or equivalent) required
• Valid Ontario Security Guard Licence required
• Use of Force certification required
• Minimum 1 year of experience in the security industry with supervisory or leadership experience
• Retail security experience is mandatory
• Demonstrated arrest experience required — candidates must have conducted a minimum of 10 independent (solo) arrests and participated in a minimum of 10 team arrests
• Standard First Aid and CPR certification is an asset
• Strong written and verbal communication skills in English
• Ability to work various shifts including days, evenings, nights, and weekends

We thank all applicants for their interest; however, only those selected for an interview will be contacted.