Security Concierge

Westbow Group; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Westbow Group is seeking a Security Concierge to ensure a safe and welcoming environment for residents and visitors. This role combines customer service with security, where you'll patrol the premises, respond to incidents, and assist everyone entering the facility. Ideal candidates will exhibit strong communication and problem-solving skills and have a familiarity with security protocols. Join a company that values creativity and growth opportunities in a supportive and flexible work environment.

Benefits

Flexible work environment

Growth and development opportunities

Investment matching

New home discounts

Qualifications

• Strong customer service skills with a positive attitude.
• Excellent verbal and written communication skills.
• Familiarity with security procedures preferred.

Responsibilities

• Act as the first point of contact and patrol the premises.
• Respond to incidents and emergencies.
• Provide exceptional customer service to tenants.

Skills

Customer Service

Communication

Problem Solving

Tools

Microsoft Office 365

Job description

Prokey Living, a division of Westbow Group offers professional, dedicated, and efficient property management services. Based in Chilliwack, BC with locations throughout Western Canada, we manage dozens of residential and commercial properties. Our residents, and the owners of the communities we manage, count on us to treat the communities we manage like our own. We are a company that prides ourselves on living up to our core values:

• We are creative and innovative
• We have fun
• We act with integrity

About the role

As a Security Concierge, you’ll be the first point of contact and a key presence in creating a safe, welcoming, and professional environment for residents, visitors, and contractors. This dynamic role blends customer service with security, requiring you to proactively patrol the premises, respond to incidents and emergencies, and provide helpful support to everyone who walks through the door. You’ll be responsible for offering exceptional customer service to tenants, de-escalating tense situations, and ensuring daily operations run smoothly while maintaining a clean and safe work environment.

*We are hiring for full-time and part-time positions*

Hourly Rate: $18.00/per hour.

What you’re great at

• Strong customer service skills, with a positive attitude and a commitment to providing a high level of service.
• Excellent verbal and written communication skills, with the ability to remain calm and professional in stressful situations.
• Strong problem-solving skills, including the ability to handle conflict and resolve disputes effectively.
• Ability to notice and document important details in security situations, incidents, and day-to-day operations.

What we’re looking for

• Familiarity with security procedures and emergency protocols. Previous experience in security or safety roles is preferred.
• Proficient knowledge of Microsoft Office 365
• Must be able to stand, walk, or patrol the property for extended periods and handle physical tasks related to security duties (e.g., crowd control).
• Comfortable using basic technology, such as security systems, radio communication, and computers for report writing
• Previous experience in security, concierge, or customer service roles preferred.
• Ability to work flexible hours, including evenings, overnights, weekends, and holidays.

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.

If this sounds like an opportunity for you, apply today and join in on our fun and inclusive culture! Get the chance to volunteer and work on meaningful initiatives and build a career that builds you.