Dental Concierge

Passion Dental Group; Alberta; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading dental clinic in Alberta is seeking a part-time Dental Concierge to enhance patient experience. Responsibilities include managing appointments, patient interactions, and insurance claims in a supportive team environment. The ideal candidate should have a dental admin certification and effective communication skills to thrive in a dynamic setting.

Benefits

Extended Health Care

Qualifications

• Dental Admin Certification or min 1 year experience required.
• Knowledge of dental billing and insurance protocols needed.
• Proficiency with Microsoft Office expected.

Responsibilities

• Be the warm, welcoming face of the clinic for patients.
• Manage phone calls, direct inquiries, and book appointments.
• Oversee insurance claims, billing systems, and office protocols.

Skills

Communication

Problem Solving

Attention to Detail

Multi-tasking

Education

Dental Admin Certification

1 year in Dental Clinic

Tools

Microsoft Office

Dentrix

Job description

We know that exceptional patient care goes beyond scheduling appointments and processing paperwork-it's about creating a welcoming experience, building trust, and ensuring every visit is smooth and stress-free.

We're looking for a skilled and compassionate Dental Concierge to join our team at Alpen Dental, a proud part of the Passion Dental Group. Whether you're early in your career or bring years of experience, you'll be joining a supportive, professional environment where you can bring your expertise, energy, and empathy to the front desk.

Specifics about the role :

Job Type : Part Time

Schedule : Thursdays 12-8, Fridays 930-530, Saturdays 9-4

Benefits : Extended Health Care

About the Clinic :

At Alpen Dental, we're proud to be a trusted, full-service dental clinic serving the Blackfalds and Red Deer communities. Our welcoming, patient-centered practice offers a wide range of services-from routine checkups and cleanings to more advanced treatments like root canals, dental implants, TMJ / TMD therapy, and sedation dentistry.

We're passionate about delivering gentle, effective care to patients of all ages in a supportive and professional environment. Our team is committed to making every visit as comfortable and stress-free as possible, especially for those who experience dental anxiety.

Located just a short drive from Red Deer, Alpen Dental is dedicated to building long-term relationships with our patients and providing high-quality care tailored to their individual needs.

Join us and be part of a collaborative, compassionate team that's helping our community smile brighter every day.

What you'll do :

Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for

Manage phone calls, direct inquiries, and efficiently book appointments

Maintain and organize the patient database with accuracy and confidentiality

Oversee insurance claims, billing systems, and follow up with insurance companies

Establish and manage office protocols to keep operations running smoothly

Coordinate and optimize appointment schedules

Provide leadership and foster a team culture focused on outstanding client service

What you'll bring to the role :

Dental Admin Certification or a minimum one year of experience in a dental clinic environment

Knowledge of dental billing and insurance protocols

Proficiency with Microsoft Office; experience with Dentrix is a bonus but not a must

Strong communication skills - both verbal and written

Excellent problem-solving abilities and attention to detail

Friendly, professional demeanor with a patient-first mindset

Ability to multi-task and thrive in a dynamic, fast-paced environment

Who we are :

Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect of our process, please let us know by emailing ._

Job Type : Part-time

Benefits : Extended health care

French not required

What do you value in a team?

Experience :

Dental Receptionist : 1 year (preferred)

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Concierge • Blackfalds, Alberta (AB), Canada