Security Area Supervisor

Blackbird Security; Red Deer; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

GoodLife Fitness Gym Membership: 25%

Job summary

Blackbird Security is seeking a Security Area Supervisor in Red Deer, AB to lead a high-performing guards team and provide training and support for field responsibilities.

You will work with the Management Team to ensure quality operations across sites, enforce policies, mentor staff, and deliver exceptional customer service with integrity and professionalism.

Qualifications

• A valid Alberta Security License is required.
• Experience with arrests and detainments is an asset.
• Retail security experience is required.
• Supervisory experience is required.
• Training experience is preferred.
• Valid Driver’s License and own vehicle is required.
• Excellent communication skills, both written and spoken, are required.
• Willingness to attend meetings and improve skills.
• Ability to work without close supervision.
• Valid Use of Force Certification is an asset.

Responsibilities

• Fully support the Management Team in operational functions of various sites.
• Deliver superior quality of operational services by following company and client policies.
• Ensure site staff are trained, well-dressed, and understand duties.
• Ensure guards follow Post-Orders and policies.
• Mentor guards to provide high quality services.
• Regular duty shifts will be part of the schedule.
• Complete and file regular site and duty reports accurately and on time.
• Lead and maintain positive relationships with site guards.
• Provide excellent customer service to clients and patrons.
• Perform safety and security duties with professionalism and integrity.
• Complete incident reports and required documentation for security purposes.
• Identify security violations, diffuse situations, and intervene per policy.
• Respond to emergencies and escalate to law enforcement as needed.

Skills

Supervisory experience

Retail security

Training experience

Communication skills

Job description

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Join our team as a Security Area Supervisor, and play a pivotal role in ensuring the ongoing success of Blackbird Security Inc. in delivering top-notch services to our clients in Red Deer, AB. As the supervisor, you’ll be instrumental in building and leading a high-performing Security team, providing the necessary training and support to equip them for their responsibilities in the field.

What’s in it for you?

• Competitive wages
• Paid training and growth opportunities to excel in your role
• Career advancement opportunities through internal promotions
• Recognition programs and bonuses
• GoodLife Fitness Gym Membership: Enjoy a 25% discount on all membership tiers, $0 enrollment fees, and the ability to share membership with a family member after completing the probationary period.

Job Responsibilities

• Fully support the Management Team in operational functions of various sites.
• Knowledge of company/ client policies to deliver superior quality of operational services and to ensure the well-being and preparedness of guards.
• Ensure site staff is fully trained, well-dressed, and possess the necessary knowledge to comprehend and follow their duties and responsibilities.
• Ensure guards are following Post-Orders and adhering to company and client policies.
• Mentor guards to ensure high quality services are being provided.
• Regular duty shifts will be part of your schedule.
• Ensure all staff understand how to complete and file regular site and duty reports accurately, professionally, and in a timely fashion.
• Assume leadership and maintain positive working relationships with site guards.
• Provide excellent customer service to our clients, customers and patrons.
• Perform safety and security duties with the highest standards of professionalism and integrity.
• Complete incident reports and all required documentation for security purposes.
• Identify security violations/ threats, diffuse volatile situations and intervene accordingly, adhering to company policies.
• Respond to emergencies and escalation to law enforcement agencies as required.

Job Requirements

• A valid Alberta Security License
• Experience with arrests and detainments is an asset
• Retail security experience is required
• Supervisory experience is required
• Training experience is preferred
• Valid Driver’s License and own vehicle is required
• Excellent communication skills, both written and spoken, is required for this position
• Willingness to attend meetings and improve skills
• Ability to work without close supervision
• Valid Use of Force Certification is an asset

About Blackbird Security

Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.

Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment.

National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.

Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.

Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.

Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.

If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.
We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.

Application process

Contact info, location details, resume upload, screening questions, then final review.