Security Analyst

Rogers Communications; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a leading communications and media company where your passion for customer service can shine. In this dynamic role, you will respond to law enforcement inquiries, ensuring timely assistance during emergencies. Your bilingual skills in French and English will be crucial as you manage sensitive information and maintain confidentiality. This is an opportunity to make a real impact in the community while working in a supportive environment that values diversity and inclusion. If you thrive in a fast-paced setting and are committed to excellence, this role is perfect for you.

Qualifications

• Must be fluently bilingual in French and English (verbal and written).
• Excellent communication and customer service skills required.

Responsibilities

• Respond to law enforcement inquiries and assist during emergencies.
• Analyze records and prepare reports for court orders.

Skills

Fluency in French

Fluency in English

Excellent communication skills

Customer service skills

Attention to detail

Education

Background in legal, telecommunications, or law enforcement

Tools

MS Word

Excel

Vision 21

SGI

AS400

Job description

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and do what really matters.

Responsibilities Include:
• Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances.
• Respond to all requests received over the phone and electronically in both official languages, French & English.
• Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
• Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
• Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
• Analyze records and prepare reports containing data stored within business systems in response to court orders.
• Manage special projects as assigned.

Qualifications:
• Must be fluently bilingual in French and English (verbal and written)
• Must be able to work shifts (days, evenings, overnights, weekends, and statutory holidays)
• Applicants with backgrounds in legal, telecommunications, or law enforcement related programs are encouraged to apply.
• Must be able to obtain and maintain a federal government security clearance.
• Excellent communication and customer service skills.
• Strict attention to detail.
• Professionalism and ability to maintain confidentiality of information.
• Previous experience in a call centre and/or customer service role is an asset.
• Knowledge of Rogers technologies is an asset.
• Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
• Credit and criminal background checks will be conducted for all final candidates.

Additional Information:
• A pre-employment background check will be conducted to protect our people, brand, and assets. All candidates must clear a criminal background check; a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: 12 Months
Work Location: National
Travel Requirements: None
Posting Category/Function: Finance & Accounting & Corporate Security
Requisition ID: 321806

At Rogers, we believe a diverse workforce where equity and inclusion are core to making everyone feel like they belong is key to a strong business. We embrace diversity, celebrate different perspectives, and work towards creating environments that empower our people to bring their whole selves to work. We consider all applicants and are committed to removing barriers for equal participation, supporting candidates with disabilities throughout the recruitment process. Please contact our recruiters and hiring managers to discuss how we can support your success. You matter to us! For questions, visit the Recruitment Process FAQ.

Posting Notes: Corporate