Secure IT Help Desk Tech - All Levels

Janicki; Richmond; On-site; CAD 38,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with employer matching

Paid time off and holidays

Education reimbursement program

Premium pay for security clearance

Disability insurance and Life/AD&D

Job summary

Janicki Industries in Hamilton, Washington, seeks an IT Help Desk Technician to provide general IT support in secure environments, assisting employees with computing and networking problems related to computers, phones, printers, applications, and server configurations.

An active security clearance is required. The position includes travel to Janicki locations, potential on-call rotation, and adherence to DoD/NIST guidelines. A basic understanding of IT security and customer service is essential.

Qualifications

• Associate degree required; equivalent combination of education and certifications will be considered.
• Must be proficient working with Windows OS and common applications.
• Must obtain CompTIA Security+ within 6 months of hire.
• Excellent verbal and written communication in English.

Responsibilities

• Identifies, researches, and resolves technical problems of varying complexity.
• Installs and troubleshoots computer hardware and peripherals.
• Responds promptly to requests for technical support.
• Travels to various Janicki locations to provide on-site assistance as needed.
• Documents, tracks, and monitors work using applicable systems and tools.

Skills

Customer service

English proficiency

Windows OS proficiency

Networking basics

A+ certification

Education

Associate degree

CompTIA Security+ within 6 months

Job description

At Janicki Industries, we turn complex ideas into real-world solutions through advanced engineering and manufacturing. Our teams design and build innovative structures, tooling, and systems that support industries including aerospace, space, defense, marine, and architecture.

Across every role, from engineers and technicians to operations and support teams, our people help solve challenging problems, push the limits of design and manufacturing, and create solutions that make a lasting impact.

This position is located onsite in Hamilton, Washington State.

Position Description

Perform general IT support in secure environments. Helps Janicki employees with computing and communication problems related to computers, phones, printers, applications, server/networking configuration, and hardware.

An active security clearance is required.

Roles & Responsibilities

• Identifies, researches, and resolves technical problems of varying complexity
• Installs and troubleshoots computer hardware and peripherals
• Assists with maintaining hardware labeling and inventory
• Responds promptly to requests for technical support
• Patiently communicates with employees across the company
• Documents, tracks, and monitors work using applicable systems and tools
• Travels to various Janicki locations to provide on-site assistance as needed
• May coordinate with other teams or departments to resolve user problems
• May train, coach, and assist less experienced team members
• Must work well under pressure, meeting and completing multiple deadlines
• Assists with preparing for annual inspections
• Must become familiar with National Institute of Standards and Technology manuals 800-171 and 800-53
• Must maintain a DoD 8570.01 Certification
• May be required to travel within the continental U.S.
• Must be at work on time and maintain good attendance. This is a condition of employment and is an essential function of the job
• Performs other duties as assigned

The Help Desk Technician has three levels of competency to be determined by performance, certifications, and supervisor discretion:

Level i

Basic understanding of IT support and security

No experience with Janicki systems

Uses client image and software deployment

Eager to expand technical capabilities

Eager to learn and apply our preferred processes and solutions

LEVEL II:

Intermediate understanding of IT support and security

Some experience with Janicki systems

Help modify packages for client image and software deployment

Ability to train newer teammates

Identifies potential follow-up tasks while resolving issues and helps resolve them

Intermediate understanding of computer networking and security

Familiar with most Janicki systems and their owners

Administers client image and software deployment

Help train newer teammates

Proactively identifies opportunities for improvement in the computing environment; may lead projects to resolve

Level Iii

Basic understanding of IT support and security

No experience with Janicki systems

Uses client image and software deployment

Eager to expand technical capabilities

Eager to learn and apply our preferred processes and solutions

Intermediate understanding of IT support and security

Some experience with Janicki systems

Help modify packages for client image and software deployment

Ability to train newer teammates

Identifies potential follow-up tasks while resolving issues and helps resolve them

Intermediate understanding of computer networking and security

Familiar with most Janicki systems and their owners

Administers client image and software deployment

Help train newer teammates

Proactively identifies opportunities for improvement in the computing environment; may lead projects to resolve

Basic Qualifications

• Due to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3)
• This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program

Education/Experience

• Associate degree required; equivalent combination of education, experience, and industry certifications will be considered. Must have strong customer service skills and proficient oral and written communication skills in the English language
• Must be proficient working with Windows OS, common applications like Microsoft Office, and PC hardware (A+ certification level)
• Must have a basic understanding of computer networking and security
• Must obtain CompTIA’s Security+ certification within 6-months of hire
• Must be willing to participate in an after-hours, on-call rotation for responding to IT emergencies
• Must be accommodating and flexible while maintaining priorities
• Must be able to work well independently and under pressure

DETAILED WAGE INFORMATION

Wage range for this role is between $20 - $40, plus a discretionary bonus, 401(k) matching, vacation, and health benefits. Employees can also receive additional pay for off-shifts, off-site work, and access pay. The range provided is Janicki’s estimate of the base compensation for this role. Actual amount offered will be based on job-related and non-discriminatory factors such as experience, location, education, training, skills, and abilities

Benefits

• Medical, Dental, and Vision insurance with employer contribution
• Disability insurance as well as Life/AD&D insurance
• HSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account)
• 401k with employer matching
• Paid time off and paid holidays (including two floating holidays)
• Education reimbursement program
• Several shift options
• Premium pay for off-shifts
• Premium pay for security clearance if applicable

Janicki Industries is an Equal Opportunity Employer. Janicki Industries does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, marital or familial status, physical or mental disability, genetic information, age, retaliation, veteran/military service status, or any other legally protected status. Janicki is proud to be a military friendly employer.

Applicants or employees wishing to view a copy of Janicki Industries’ Affinity Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at [phone].

As a federal government contractor and a recipient of federal funding, Janicki is required to abide by federal drug testing requirements (including preemployment drug testing for cannabis). Additionally, because of Janicki’s work on aerospace products and the high volume of safety sensitive positions, Janicki takes the safety of its employees very seriously and requires that employees pass a preemployment drug test prior to starting employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.