Guest Services Pro – Ski Resort (Seasonal & Flexible)

Sun Peaks Resort LLP; Sun Peaks Mountain Resort Municipality; Vor Ort; CAD 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

Winter/Summer lift, trail, and golf <–

Employee Assistance Program

Dining discounts at resort outlets

Retail discounts in resort outlets

Friends and family rates at Sun Peaks

Reciprocal programs with partner areas

Zusammenfassung

Sun Peaks Resort LLP is seeking a Guest Services Representative for Winter 2026/27. The role involves operating guest service desks, selling lift tickets and passes, and delivering exemplary service to visitors at Canada's second-largest ski area.

Proficiency in English, strong computer skills, and a proactive, team-oriented mindset are essential. This seasonal position offers full-time or part-time shifts with varied benefits and an incentive program based on a full winter season contract.

Qualifikationen

• Proficient in English, with strong verbal and written communication skills.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
• Highly developed guest service skills, with the ability to assess guest needs and upsell resort products and services.
• Self-motivated, dependable, and detail-oriented, with the ability to work independently and contribute effectively within a team environment.
• Respectful, reliable, and punctual team player.
• Organized and able to manage multiple tasks while meeting deadlines and working effectively under pressure.
• Familiarity with the local resort and surrounding area, or a willingness to actively learn and share that knowledge.

Aufgaben

• Operate Guest Services desks across the Resort, including the Call Centre, East Village Centre, and Ticket Windows.
• Act as the main point of contact for guests, providing accurate resort information and assisting with the sales of Alpine/Nordic lift tickets, season passes, and Nordic rentals.
• Proactively maintain and monitor Nordic rental equipment by completing required upkeep tasks, such as waxing skis, to support equipment readiness and guest service standards.
• Respond to guest emails, phone inquiries, and online chatbot inquiries in a timely manner while completing related tasks to support daily operations.
• Deliver exceptional guest service by interacting with guests in a professional, efficient, courteous, and friendly manner at all times.
• Accurately process sales transactions using the RTP POS system, securely handle cash, and balance sales against system reports.
• Maintain a proactive and organized approach to daily tasks, guest interactions, and departmental responsibilities.
• Follow company policies and procedures at all times.
• Provide support to other areas within the Guest Services department as required.
• Maintain cleanliness and organization of the Guest Services office, individual workstations, and common areas.

Kenntnisse

English proficiency

Guest service experience

Multitasking under pressure

Team player

Tools

Microsoft Word

Excel

Outlook

Jobbeschreibung

Sun Peaks Resort LLP is seeking a Guest Services Representative for Winter 2026/27. The role involves operating guest service desks, selling lift tickets and passes, and delivering exemplary service to visitors at Canada's second-largest ski area.

Proficiency in English, strong computer skills, and a proactive, team-oriented mindset are essential. This seasonal position offers full-time or part-time shifts with varied benefits and an incentive program based on a full winter season contract.