Seasonal Keyholder

The SSI Group; Vaughan; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Employee discounts on products

Holiday and time-off benefits

Pension scheme

Commission scheme

Life assurance

Employee Assistance Programme

Job summary

Fossil is seeking a dedicated Keyholder to be the face of the store, delivering a superior shopping experience and building relationships through product storytelling. You will own daily tasks, hit KPIs, and help open/close when management is not on shift, contributing to a positive team atmosphere and strong retail performance.

You are a true team player with a hands-on mentality, passionate about fashion and people, and skilled in communication and service.

Qualifications

• Team player with hands-on mentality.
• Passion for fashion, lifestyle and people.
• Friendly, service-oriented attitude with a customer focus.
• Strong communication skills, both listening and speaking.
• Driven by sales targets and KPIs.
• Flexible availability across shifts.
• Open-minded and eager to learn.

Responsibilities

• Approach and engage guests in a friendly, proactive manner.
• Promote guest loyalty through a superior selling experience.
• Provide recommendations using product knowledge and storytelling.
• Aim for individual targets and KPIs with a proactive selling style.
• Support product presentation and visual merchandising.
• Contribute to store success and a positive team spirit.
• Safely retain store keys and open/close in absence of management.
• Lead by example in line with company values when on shift.
• Ensure health and safety standards are followed.

Skills

Team player

Fashion passion

Customer service

Effective communication

Sales targets

Flexible availability

Open-minded

Job description

As a Keyholder, you are the face of Fossil – focused, committed and passionate about creating a superior shopping experience whilst embodying the Company’s core values. You welcome our guests confidently and have the skill to build trusting relationships by sharing your product knowledge, actively listening and asking lifestyle questions to understand our guests’ needs. You take ownership of your daily tasks and are self driven to meet your individual sales and KPI targets. Additionally there is the responsibility to open and close the store as and when there is no management on shift. Together with the team, you help create a positive store atmosphere and contribute to achieving our goals – because at Fossil, it’s Greater Together.

Your responsibilities

• Approach and engage our guests in a friendly and proactive manner
• Promote guest loyalty by providing a superior selling experience
• Provide recommendations by utilising product knowledge and storytelling
• Take ownership of individual targets and KPIs
• Adaptable and effective one on one selling skills
• Support product presentation and visual merchandising
• Contribute to the store’s success and a positive team spirit

Additional Keyholder Responsibilities

• Safely retain a set of store keys so that the store can be opened or closed in the absence of any management on shift
• During times where no management is present on shift, the Keyholder will be responsible for: completing opening and/or closing store routines, filling out daily planners, analysing reports, giving direction and support to the team and ensuring health and safety standards are adhered to at all times,
• This is a position of responsibility and therefore the Keyholder should support management and lead by example in all aspects of their role, demonstrating the Fossil core values and retail behaviours.

Who you are

• A true team player with a hands-on mentality
• Passionate about fashion, lifestyle, and people
• Friendly and service-oriented attitude
• Effective communication skills
• Driven by sales targets and KPIs
• Flexible availability
• Open-minded, eager to learn, and committed

What we offer

• The opportunity to continuously develop yourself
• Employee discounts on our products
• An inclusive, collaborative, and values-driven workplace
• Holiday and time-off benefits
• Pension Scheme
• Commission SchemeEmployee Assistance Programme
• Life Assurance