Keyholder

Fossil Group, Inc.; Edmonton; On-site; CAD 40,000 - 48,000; Full time

Benefits offered by this job

Employee discounts on Fossil products

Job summary

Fossil Group, Inc. is seeking a Keyholder at Kingsway Mall in Edmonton, AB. You will be the face of Fossil, building trusting relationships through product knowledge and lifestyle questions while achieving daily sales and KPI targets.

You may be required to open and close the store in the absence of management, contribute to visuals and merchandising, and foster a positive team atmosphere in a collaborative, values-driven environment.

Responsibilities

• Engage guests with a friendly, proactive approach.
• Promote loyalty with a superior selling experience.
• Provide product recommendations using storytelling.
• Meet individual sales targets and KPIs.
• Open/close the store when management is off shift.
• Lead by example and support the team.
• Maintain health and safety standards.

Skills

Customer service

Sales targets

Product knowledge

Team player

Job description

Kingsway Mall, 109 Street Kingsway, Edmonton, Alberta, Canada

Job Description

Posted Monday 17 August 2026 at 12:00

As a Keyholder, you are the face of Fossil – focused, committed and passionate about creating a superior shopping experience whilst embodying the Company’s core values.
You welcome our guests confidently and have the skill to build trusting relationships by sharing your product knowledge, actively listening and asking lifestyle questions to understand our guests’ needs. You take ownership of your daily tasks and are self driven to meet your individual sales and KPI targets. Additionally there is the responsibility to open and close the store as and when there is no management on shift. Together with the team, you help create a positive store atmosphere and contribute to achieving our goals – because at Fossil, it’s Greater Together.

Your responsibilities

• Approach and engage our guests in a friendly and proactive manner
• Promote guest loyalty by providing a superior selling experience
• Provide recommendations by utilising product knowledge and storytelling
• Take ownership of individual targets and KPIs
• Adaptable and effective one on one selling skills
• Support product presentation and visual merchandising
• Contribute to the store’s success and a positive team spirit

Additional Keyholder Responsibilities

• Safely retain a set of store keys so that the store can be opened or closed in the absence of any management on shift
• During times where no management is present on shift, the Keyholder will be responsible for: completing opening and/or closing store routines, filling out daily planners, analysing reports, giving direction and support to the team and ensuring health and safety standards are adhered to at all times,
• This is a position of responsibility and therefore the Keyholder should support management and lead by example in all aspects of their role, demonstrating the Fossil core values and retail behaviours.

Who you are

• A true team player with a hands-on mentality
• Passionate about fashion, lifestyle, and people
• Friendly and service-oriented attitude
• Driven by sales targets and KPIs
• Open-minded, eager to learn, and committed

What we offer

• The opportunity to continuously develop yourself
• Employee discounts on our products
• An inclusive, collaborative, and values-driven workplace

Kingsway Mall, 109 Street Kingsway, Edmonton, Alberta, Canada