Seasonal Guest Experience Host

FlyOver Iceland; Banff; Hybrid; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Join an inclusive, global team

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining and

Job summary

Pursuit is seeking a guest-focused team member for the Lake Minnewanka Cruise operation in Banff. You will deliver high-quality service, greet guests, handle emails and calls, and help manage tour departures and POS transactions while maintaining a tidy retail space.

Ideal candidates enjoy teamwork and fast-paced settings, possess strong communication, and are capable of working both independently and with others. A second language is a plus, with criminal record checks required for employment.

Qualifications

• Able to work in a team environment as well as independently.
• Attention to detail and good communication skills.
• Ability to think calmly and clearly in any situation.
• Cash handling experience.
• Strong customer service skills.
• Second language an asset.
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check

Responsibilities

• Ensure that a high level of customer service is given to each guest.
• Be prepared for a fast-paced work environment with changing conditions.
• Demonstrate a positive attitude and good communication skills.
• Work in a team environment as well as independently.
• Greet and welcome all Lake Minnewanka guests; answer emails and phone calls.
• Coordinate tour boats departures; operate radio communication hub.
• Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions.
• Understand and promote all products, services and policies offered by Pursuit BJC.
• Maintain a clean, organized and fully stocked retail floor.
• Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise.
• Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe

Skills

Teamwork

Attention to detail

Calm under pressure

Cash handling

Customer service

Second language

Criminal record check

Job description

Pursuit is seeking a guest-focused team member for the Lake Minnewanka Cruise operation in Banff. You will deliver high-quality service, greet guests, handle emails and calls, and help manage tour departures and POS transactions while maintaining a tidy retail space.

Ideal candidates enjoy teamwork and fast-paced settings, possess strong communication, and are capable of working both independently and with others. A second language is a plus, with criminal record checks required for employment.