Seasonal Guest Concierge & Core Agent

Four Seasons Hotels Ltd; Whistler; Vor Ort; CAD 34.000 - 36.000; Vollzeit

Benefits dieser Stelle

Staff accommodation

Leisure benefit with ski pass or break

Employee recognition events

Wellness initiatives

Complimentary meals

Training & development

Travel discounts

Zusammenfassung

Four Seasons Resort & Residences Whistler is seeking a Seasonal Full-Time Core Agent to deliver intuitive, personalized service as the guest touchpoint across multiple platforms. You will manage guest communications warmly and efficiently, anticipate needs, and support seamless operations while upholding Forbes and LQA standards in a dynamic, luxury hospitality environment.

This role requires flexibility to work a variety of shifts, including mornings, evenings, weekends and holidays, and offers

Qualifikationen

• Minimum of one to two years’ experience in a hotel or guest focused service environment.
• Previous experience with Opera PMS is preferred.
• Exceptional communication skills, with fluency in spoken and written English.
• Confident and professional telephone presence with the ability to communicate clearly and graciously.
• Demonstrated commitment to service excellence, collaboration, and teamwork.
• Strong attention to detail, with the ability to prioritize effectively in a fast paced environment.
• Legal authorization to work in Canada.

Aufgaben

• Serve as a welcoming and knowledgeable first point of contact for guests, managing inbound communications with warmth, efficiency, and professionalism.
• Engage with guests across multiple platforms, including phone, Four Seasons Messenger, and email, ensuring timely, accurate, and gracious responses.
• Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and care.
• Maintain awareness of VIPs, in‑house events, and resort offerings, ensuring all interactions align with Forbes and LQA standards.
• Support personalized moments through guest recognition, including celebrations and preference management.
• Maintain accurate guest profiles, preferences, and essentials to support personalized service delivery.
• Review upcoming arrivals and group information to ensure key details, traces, and priorities are properly communicated and actioned.
• Act as a trusted liaison between departments, communicating clearly and promptly to support seamless daily operations.
• Remain informed of resort activities, operational updates, and service priorities to ensure consistent messaging and execution.
• Respond appropriately and calmly to urgent situations, supporting guest and colleague safety at all times.
• Demonstrate strong teamwork and collaboration, fostering positive working relationships across the resort.
• Uphold a polished, composed, and service driven demeanor in every interaction.

Kenntnisse

Excellent communication

English fluency

Phone etiquette

Team player

Attention to detail

Flexible schedule

Opera PMS experience

Work authorization Canada

Tools

Opera PMS

Jobbeschreibung

Four Seasons Resort & Residences Whistler is seeking a Seasonal Full-Time Core Agent to deliver intuitive, personalized service as the guest touchpoint across multiple platforms. You will manage guest communications warmly and efficiently, anticipate needs, and support seamless operations while upholding Forbes and LQA standards in a dynamic, luxury hospitality environment.

This role requires flexibility to work a variety of shifts, including mornings, evenings, weekends and holidays, and offers