Seasonal Assistant Housekeeping Manager

Four Points by Sheraton Kelowna Airport; Kelowna; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading hotel as a Seasonal Assistant Housekeeping Manager, responsible for overseeing daily operations and maintaining high cleanliness standards. Ideal candidates will bring strong leadership and customer service skills, along with previous supervisory experience in housekeeping. Join a dynamic team that values recognition and growth.

Benefits

Extended Health and Dental Benefits

Employee discounts on accommodations and dining

Positive work environment focused on staff recognition

Opportunities for growth and development

Qualifications

• Previous experience as a Housekeeping Supervisor preferred.
• Experience in a similar environment is an asset.
• Excellent verbal and written communication skills.

Responsibilities

• Manage daily housekeeping operations and team.
• Conduct training and onboarding for new staff.
• Ensure compliance with health and safety policies.

Skills

Customer Service

Organization

Communication

Problem Solving

Attention to Detail

Job description

If you are looking for a team that brings out the best in each other, has fun, and takes pride in their work, we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites Kelowna are currently seeking a Seasonal Assistant Housekeeping Manager.

We are conveniently located on a bus route, with a stop just outside the hotel, and our complimentary shuttle service also picks up employees from the UBCO bus loop.

What will you be doing?
Reporting to the Director of Rooms, you will be responsible for:

• Ensuring policies and procedures are followed consistently during daily operations.
• Championing Brand Standards and Expectations.
• Completing all Brand Training requirements.
• Cleaning guest rooms, stayover cleans, public areas, and assisting with laundry operations.
• Leading room inspections, controlling quality, and maintaining cleanliness standards.
• Managing labor costs effectively based on business levels.
• Managing expenses within budget.
• Coaching, training, and developing supervisors.
• Leading performance reviews.
• Managing supplies and inventory efficiently.
• Overseeing linen inventory checks and par levels.
• Assisting in scheduling.
• Ensuring smooth day-to-day housekeeping operations, including regular communication with team members and maintenance logging.
• Training and onboarding new team members.
• Communicating daily priorities to Room Attendants.
• Participating in daily briefings and department meetings.
• Developing a strong team through effective leadership.
• Delegating tasks appropriately.
• Collaborating with the Front Desk to handle guest requests promptly.
• Leading projects as needed.
• Managing lost and found procedures.
• Responding efficiently to guest and coworker feedback.
• Providing performance management.
• Maintaining an open-door policy with team members.
• Performing housekeeping duties as needed, demonstrating a hands-on, can-do attitude.
• Managing conflicts that arise during operations.
• Participating in the hotel health and safety program, ensuring compliance with WHMIS and safety policies.
• Working varied shifts, including days, weekends, and holidays.
• Assisting other departments and cross-training at sister properties.
• Performing other duties as assigned by management.

What are we looking for?
Ideal candidates will demonstrate:

• Previous experience as a Housekeeping Supervisor.
• Experience in a similar environment is an asset, with a proven ability to provide professional and friendly service.
• Excellent verbal and written communication skills.
• A commitment to high-quality customer service.
• Strong organizational and time management skills.
• Excellent interpersonal skills.
• Outstanding problem-solving skills and attention to detail.

Perks include:

• Extended Health and Dental Benefits, and Employee and Family Assistance Program.
• Employee discounts on accommodations and dining at sister properties (Manteo Resort, Eldorado Marina, Hampton Inn & Suites by Hilton, and Home2 Suites by Hilton Fort St. John).
• A positive work environment focused on staff recognition and team building.
• Opportunities for growth and development.

Join our Four Points & Hampton family and seize this exciting opportunity!