Scrum Master (RQ11531) Government Services Integration Cluster

Softline Technology Inc.; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Softline Technology Inc. seeks a Scrum Master to guide Agile teams in Toronto, ensuring effective ceremonies, clear backlogs, and strong collaboration with product owners and stakeholders.

The role emphasizes coaching, conflict resolution, and fostering a high-performance, self-organizing team within a DevOps-enabled environment.

Qualifications

• Bachelor’s degree in a related field.
• Certified Scrum Master (CSM) or similar agile certs.
• Strong understanding of Scrum and business analysis frameworks.
• Hands-on DevOps tools and CI/CD pipelines.

Responsibilities

• Provide guidance on project delivery methods and IT standards.
• Facilitate Agile ceremonies and protect team dynamics.
• Coordinate with Product Owner and stakeholders to maintain alignment.

Skills

Agile coaching

Stakeholder management

Conflict resolution

Facilitation

Communication

Ceremonies facilitation

Backlog management

Process improvement

Education

Bachelor's degree

Tools

Jira

Confluence

Git

Jenkins

CI/CD

Docker

Kubernetes

Job description

Scrum Master

Responsibilities

• Provide subject matter expertise and guidance on specific project methods. Prepares training materials, training sessions on project delivery methodology in accordance with guidelines. Acquires, customizes, documents, integrates, communicates and implements comprehensive IT standards and guidelines.

General Skills

• Knowledge and experience with Agile Information and Information Technology (I&IT) methods and techniques associated with the development and implementation of enterprise architecture frameworks
• Communication, facilitation, negotiation, consensus building, and problem-solving skills
• Demonstrated commitment and proven ability to do effective stakeholder management
• Knowledgeable and experience in Agile methodology and ability to educate others
• Experience facilitating the relationships between the Agile team and product owner and maintaining a safe working environment for the team by helping with conflict resolution
• Experience leading the Agile methodology and development teams in self-organization and identifying and filling in blanks in the framework
• Experience mentoring and coaching the teams on removing impediments
• Experience capturing feedback and documenting sprint reviews to administer project goals and improve team performance

Desirable Skills

• Project Methodology certifications such as Agile Coach, Scrum Master, Lean Six Sigma Black/Green/Yellow Belt, etc.

Experience Requirements

• Required Qualifications: (40%)
  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
  • Certified Scrum Master (CSM) or similar agile certifications.
  • Strong understanding of both Scrum methodology and business analysis frameworks.
  • Hands-on experience with DevOps tools and processes, particularly CI/CD pipelines.
  • Proven ability to lead teams, resolve conflicts, and ensure productivity in an agile environment.
  • Excellent communication and stakeholder management skills.
• Preferred Qualifications: (20%)
  • Advanced Certifications: PMI-ACP, SAFe Scrum Master, or Professional Scrum Master (PSM) certifications are highly desirable.
  • Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
  • Familiarity with DevOps Tools: Hands-on experience with Jira, Confluence, Git, Jenkins, and CI/CD processes.
  • Experience with Cloud and Containerization Technologies: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, and tools like Docker or Kubernetes.
  • Software Development Background: Experience in software development is advantageous, enabling better communication with technical teams.
  • Industry Knowledge: Experience in industries like finance, healthcare, or other regulated sectors is preferred.
• Required Skillset: (20%)
  • Scrum and Agile Expertise: Demonstrated ability to lead Agile ceremonies and implement Scrum principles effectively across development teams.
  • Business Process Modeling: Proficiency in modeling current and future business processes using tools like BPMN and process flow diagrams.
  • Requirements Gathering: Strong expertise in gathering and documenting business requirements, translating them into actionable user stories and process documents.
  • Backlog Management: Experience collaborating with Product Owners to manage product backlogs, ensuring the highest-priority work is well-defined and ready for development.
  • Gap Analysis and Problem-Solving: Ability to perform gap analysis, identifying areas for process improvement and making recommendations.
  • Agile Metrics Management: Skilled in tracking and analyzing Agile metrics (e.g., Burndown charts, Velocity) to drive team performance improvements.
  • Stakeholder Engagement: Expertise in managing and balancing stakeholder needs while ensuring alignment with development priorities.
  • Conflict Resolution: Experience resolving conflicts within the team and between stakeholders to maintain harmony and productivity.
• Soft Skills: (20%)
  • Servant Leadership: Lead with a servant-leader approach, focusing on removing blockers for the team and empowering them to achieve their goals.
  • Effective Communication: Strong written and verbal communication skills, capable of clearly articulating technical and business requirements to diverse audiences.
  • Coaching and Mentoring: Experience coaching teams on Agile principles, ensuring continuous learning and improvement within the team.
  • Adaptability: Ability to adapt to changing project requirements and shifting priorities while maintaining focus on delivery.
  • Collaboration: Proven ability to collaborate with cross-functional teams, fostering a culture of teamwork and shared goals.
  • Conflict Mediation: Skilled at resolving conflicts both within the team and with external stakeholders, ensuring smooth project progress.
  • Time Management and Multitasking: Strong organizational skills to manage multiple tasks and priorities in a fast-paced Agile environment.
  • Emotional Intelligence: High level of emotional intelligence, fostering empathy and understanding to effectively manage team dynamics and relationships.

Supplier Comments

Closing Date/Time: 2026-10-12, 12:00 p.m. EST.

Max submission: 1 (one)

5 days onsite

Must Have:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• Certified Scrum Master (CSM) or similar agile certifications.
• Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
• Familiarity with DevOps Tools: Hands-on experience with Jira, Confluence, Git, Jenkins, and CI/CD processes.
• Experience with Cloud and Containerization Technologies: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, and tools like Docker or Kubernetes.
• Backlog Management: Experience collaborating with Product Owners to manage product backlogs, ensuring the highest-priority work is well-defined and ready for development.