ScotiaMcLeod Assistant Branch Administrator - Toronto Plaza

Scotia Wealth Management; Toronto; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Pension Plan

Employee Share Ownership Plan

Employee banking benefits

Job summary

ScotiaMcLeod, a cornerstone of Scotia Wealth Management, is seeking an Assistant Branch Administrator to support the Branch Management Team in delivering smooth operations and strong administrative support across the branch. You will contribute to efficient technology functionality and client-focused service.

This role emphasizes problem solving, collaboration, and proactive support for staff, with opportunities to develop within a team-driven, growth-oriented environment.

Qualifications

• Experience in branch administration, operations, technology support, or client-service oriented environments.
• Strong communication skills to support internal partners, branch staff and clients.
• Excellent attention to detail, organization, time management and follow-through.
• Ability to take initiative, work independently, meet deadlines and adapt to shifting priorities.

Responsibilities

• Support Branch Management with administrative activities, operational efficiencies and staff coordination.
• Ensure the quality, consistency and efficiency of branch operations.
• Provide hands-on technical support to branch staff for workstation, voice, and device issues.
• Liaise with Helpdesk and Training teams to resolve technology issues efficiently.
• Assist with basic training on applications and escalate issues as needed.

Skills

Branch administration

Operations support

Technology support

Client service

Communication skills

Attention to detail

Time management

IT troubleshooting

MS Word / Excel / PowerPoint

Tools

MS Word

MS Excel

PowerPoint

Cross-platform OS familiarity

Job description

Requisition ID: 275511

ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice, and a collaborative culture, we’re committed to helping clients grow and protect their wealth by understanding their complete financial picture—life, family, business, and future.

Our signature Enriched Thinking® approach brings together investment, wealth planning, and advisory specialists to deliver truly personalized solutions. You’ll be supported by an innovative, team-based environment that values integrity, client focus, and continuous growth.

At ScotiaMcLeod, you’re not just building a career—you’re joining a firm where ideas spark, collaboration thrives, and you’re empowered to reach your full potential while making a real impact in your clients' lives.

BRIEF INTRODUCTION

The Assistant Branch Administrator plays an important role in supporting the Branch Management Team by helping ensure smooth day-to-day operations, strong administrative support, and effective technology functionality across the branch. This role is ideal for someone who enjoys delivering excellent service, solving problems, supporting people, and helping create an efficient, well‑run branch environment.

IS THIS ROLE RIGHT FOR YOU

In The Role You Will

• Consistently demonstrate a high level of internal and external client service
• Support the Branch Management Team with administrative activities, operational efficiencies, and branch support staff coordination
• Help ensure the quality, consistency, and efficiency of branch operations
• Assist with the execution and implementation of procedures to support compliance with corporate policies and industry regulations
• Provide hands-on technical support to branch staff, including proactive and reactive support for workstation, voice communication, and multi-function device issues
• Act as a liaison with the Helpdesk and Branch Training and Support Team to help resolve technology-related issues efficiently
• Support basic training on applications and elevate issues to internal or external providers as needed

Do You Have The Skills

We would love to work with you if you have:

• Experience in branch administration, operations, technology support, or a client-service focused environment
• Strong communication skills with the ability to support internal partners, branch staff, and clients in a professional and respectful manner
• Excellent attention to detail, organization, time management, and follow-through
• Ability to take initiative, work independently, manage deadlines, and adapt to shifting priorities
• Comfort providing basic IT support to end-users and troubleshooting common technology issues
• Knowledge of Microsoft Word, Excel, and PowerPoint, with familiarity using various operating systems and platforms

What’s In It For You

• Competitive Compensation and Benefits package including annual incentive plans, time off entitlements and support, Leaves of Absence and Support, Pension Plan, Employee Share Ownership Plan, favourable employee rates for employee banking
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, and curiosity and celebrates success.
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.