School Transportation Dispatch & Support Specialist

Parkland School Division; Stony Plain; On-site; CAD 61,992,000 - 71,635,000; Part time

Job summary

Parkland School Division in Stony Plain, Alberta, is seeking a Casual Transportation Associate to serve as the front-line dispatch hub for student transport. You will handle inquiries, coordinate routes, and support drivers and contractors with GPS and telematics tools.

The role focuses on timely information, safety, and responsive service to families and schools. This casual position does not include benefits or leave entitlements, and requires readiness for varied shift patterns.

Qualifications

• Completion of a recognized office/administrative support program or equivalent.
• Minimum of two years in dispatch, real-time operations coordination, or high-volume customer service.
• Experience using transportation software and student information systems is preferred.

Responsibilities

• Dispatch buses and support drivers using two-way radio, phone, and transportation software tools.
• Coordinate response to daily operational exceptions, including breakdowns, road closures, adverse weather, and “student not at stop” events.
• Maintain situational awareness across active routes using GPS platforms and standardized dispatch checklists.
• Escalate safety-related or high-risk incidents immediately to the Operations Lead and/or Safety and Compliance Lead.
• Provide Tier-1 triage for operational equipment (GPS/telematics, camera systems, bus pass scanners, and radios) by logging, tracking, and creating work order tickets.

Skills

Dispatch / operations coordination

Customer Service

Crisis communication

Documentation accuracy

GPS/telematics

Education

Office/administrative support program

Tools

Microsoft Office / Google Workspace

VersaTrans

GPS/telematics

School Messenger

PowerSchool

Rycor

Job description

Parkland School Division in Stony Plain, Alberta, is seeking a Casual Transportation Associate to serve as the front-line dispatch hub for student transport. You will handle inquiries, coordinate routes, and support drivers and contractors with GPS and telematics tools.

The role focuses on timely information, safety, and responsive service to families and schools. This casual position does not include benefits or leave entitlements, and requires readiness for varied shift patterns.