School Bus Dispatcher - Real-Time Routing (Split Shift)

Student Transportation of Canada; Mount Forest; On-site; CAD 57,859,000 - 71,635,000; Full time

Job summary

Cook Bus Lines in Mount Forest is seeking a full-time Dispatcher to manage real-time communication with drivers, school district personnel and parents for daily routes and activities.

The role requires coordinating vehicles, monitoring drivers, and solving issues to ensure on-time service. The shift runs Monday through Friday with a split schedule from 6:00 am–10:00 am and 1:00 pm–5:00 pm, with pay at $22.47 per hour.

Qualifications

• Excellent customer service and communication skills.
• Polite and able to balance needs of drivers, customers, and the office.
• Ability to work well under stress.
• Previous experience in a high-volume dispatch setting.
• Strong knowledge of the road network around Wellington North.
• Possess or willing to obtain a valid Class-B license (free upgrade offered by STC).
• Willing to share on-call responsibilities (after training).
• Must be capable of learning to communicate effectively with a 2-way radio.

Responsibilities

• Oversee the routing and scheduling of school buses and drivers.
• Assign vehicles and ensure a proper distribution of equipment.
• Act as front line support for drivers with issues related to routes, vehicles, customer service inquiries and complaints.
• Escalate incidents to the proper authority.
• Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public.
• Assist with planning and presentation of safety meetings
• Responsible for carrying out all Company policies and applicable provincial regulations.
• Answering phones and two-way company radios in a professional and courteous manner.
• Communicating with parents regarding issues and concerns.
• All other various and miscellaneous duties as assigned by Management.
• Will be required to cover School Bus routes on an as needed basis.

Skills

Customer service

Communication

Stress management

Dispatch experience

Road network knowledge

Class-B license

On-call willingness

2-way radio operation

Job description

Cook Bus Lines in Mount Forest is seeking a full-time Dispatcher to manage real-time communication with drivers, school district personnel and parents for daily routes and activities.

The role requires coordinating vehicles, monitoring drivers, and solving issues to ensure on-time service. The shift runs Monday through Friday with a split schedule from 6:00 am–10:00 am and 1:00 pm–5:00 pm, with pay at $22.47 per hour.