Scheduling Supervisor - Security Industry

Securitas Security Services USA, Inc.; Mississauga; Hybrid; CAD 29,000 - 40,000; Full time

Job summary

Securitas Canada Limited is seeking a Scheduling Supervisor to manage and optimize work schedules for Peel and Halton Regions. This full-time temporary role runs Monday to Friday, 9 AM–5 PM (40 hours) with occasional overtime during payroll days.

You will match guards to posts, communicate schedules, monitor timekeeping data, and support operations across the GTA. A high school or college diploma and 2–3 years in security are required; hybrid work is offered.

Qualifications

• Highschool or College Diploma.
• 2-3 years related experience in the security industry.
• Detail oriented.
• Flexible to work both remote and in office when required.
• Solid planning and organizing skills.
• Solid customer service skills and results orientation.
• Effective communication and people skills.
• Proficient in MS Word, Excel, and email.

Responsibilities

• Match available guards to posts and notify employees of schedules.
• Maintain site coverage and track time-off requests to ensure coverage.
• Respond to emergencies, call-offs, and absences to maintain client site coverage.
• Serve as first point of contact for inquiries and health & safety of guards.
• Escalate issues including unsafe working conditions.
• Provide documentation and correspondence with clients and Securitas personnel.
• Enter data for timekeeping, payroll, and billing purposes.
• Coordinate daily supervisory schedules and brief changes to post schedules.

Skills

Detail oriented

Strong customer service

Communication skills

Education

Highschool or College Diploma

Tools

MS Word

Excel

Email

Job description

Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services.

Overview:As a Scheduling Supervisor (Monday to Friday) for the Peel/Halton Regions, you will be responsible for independently managing, establishing, maintaining, and reviewing work schedules. You would match available guards to posts, notify employees of schedules and changes and control costs through the implementation of effective scheduling strategies.

This position is for a full-time temporary vacancy effective Sept 2026-October 2027 to cover a maternity leave.

Hours of Work: Monday to Friday 9AM-5PM (40 hours per week) with occasional overtime during payroll days.

Salary: $25.00/hr

Key Job Duties

• Communicate and consult with District Management, Supervisors, Security Guards & Field Supervisors across Greater Toronto Area (GTA) to provide after-hours support with various operational issues.
• Always maintains site coverage; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, call- offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts.
• Function as first point of contact for inquiries, provide resolutions, as well as confirming the health & Safety of Security guards in the GTA.
• Escalate issues as appropriate, including unsafe working conditions.
• Providing documentation and corresponding with Clients and Securitas personnel via email.
• Prompt and accurate data entry for applications such as WFM for accurate timekeeping, payroll, and billing data
• Maintains current knowledge of site contracts and requirements of Security Guard training, availability and time worked.
• Coordinates the daily schedules and assignments of supervisory staff, briefs supervisors on changes to post schedules and new Security Guard schedules.
• Advises management of openings as they occur; matches Security Guards with site requirements and qualifications.
• Recommends removal of Security Guards from posts based on client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.
• Maintains records of Security Guard qualifications, certifications and training and coordinates on-site training requirements with Site Supervisor to meet client needs.

Requirements

• Highschool or College Diploma
• Minimum of one 2-3 years of related experience in the security industry.
• Detail oriented.
• Flexible to work both remote and in office when required.
• Solid planning and organizing skills.
• Solid customer service skills and results orientation
• Effective communication and people skills
• Strong customer service and results orientation
• Proficient in use of various software applications including MS Word, Excel, and email.

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visibleminoritiesand persons with disabilities. Accommodations are available for applicants with disabilities throughout the recruitment process. We value diversity and inclusion and encourage all qualified people to apply.

Further Information about the Company

www.securitas.ca