Scheduling Services Worker

The Corporation of the County of Lambton; Plympton-Wyoming; On-site; CAD 40,000 - 56,000; Full time

Job summary

The Corporation of the County of Lambton is seeking a Scheduling Coordinator to fill shifts for about 400 employees, using our electronic scheduling system to ensure vacancies are covered in line with collective agreement parameters.

Ideal candidates will have strong organizational, interpersonal and problem-solving skills, plus proficiency with Microsoft Office. Experience in scheduling, long-term care or health care, and familiarity with collective agreements are preferred.

Qualifications

• Completion of related certificate or diploma (Office Administration/Medical Office Administration) or 12 months equivalent experience

Responsibilities

• Schedule shifts for approximately 400 employees and handle short call and advanced bookings
• Communicate changes with Ward Clerks and Supervisors and prepare handover reports
• Monitor short call/inbox and fill vacant shifts to meet staffing requirements
• Process absence calls, leave requests and mutual shift changes
• Complete related filing and communications using templates
• Pull reports on scheduling and workforce analytics
• Assist with payroll tracking as necessary
• Ensure compliance with relevant legislation and collective agreements

Skills

Organizational skills

Interpersonal skills

Problem solving

Multi-tasking

Microsoft Office

Scheduling experience

Healthcare experience

Collective agreements

Education

Diploma in Office Administration / Medical Office Administration

Tools

Scheduling software

Job description

The County of Lambton is located in Southwestern Ontario, nestled along Lake Huron and the St. Clair River, next to the state of Michigan and is home to a diverse and welcoming population of approximately 128,000 residents.

The Corporation of the County of Lambton is one of the area’s largest employers with approximately 1,300 employees. The County’s seven divisions deliver hundreds of services and programs to our residents, such as emergency medical services, provincial offences court, three long-term care homes, 25 library branches, three museums, an art gallery, archives, public works, public health services, social services, planning and building services.

We are committed to sustainability, economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with our municipal and community partners.

About the Role

Completes filling of shifts for approximately 400 employees for short call and advanced booking absences. This includes arranging and scheduling time off for employees and ensuring vacant shifts are filled to meet staffing requirements and collective agreement parameters using the Departmental Staffing Guidelines procedures and electronic scheduling software.

Job Duties and Responsibilities

Scheduling:

• Communication with Ward Clerks and Supervisors regarding changes to shifts, vacant shifts
• Create and receive Scheduling Handover reports
• Monitor short call-in box/calls and action any shift filling
• Receive absence calls, leave requests, complete call-ins to fill vacant shifts for all departments
• Process shift changes and mutual requests
• Filing related to scheduling
• Complete various communications according to templates
• Pull reports related to scheduling and workforce analytics
• Assist with payroll tracking as necessary

General:

• Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed.
• Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis.

These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements:

Direct Supervision: None

Indirect Supervision: None

Functional Authority: None

What We Are Looking For

• Completion of related certificate or diploma (Office Administration/Medical Office Administration) or 12 months equivalent experience

Experience

• Organizational, interpersonal, problem solving, and multi-tasking skills are essential
• Proficiency in Microsoft office software programs
• Experience working in scheduling, long-term care or health care is preferred
• Experience working with Collective Agreements is preferred

Personal information required by County of Lambton job postings is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, 1990, CHAPTER M.56, as amended. The treatment, storage and handling of personal information is governed by the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, CHAPTER M.56, as amended and will be used in reviewing applications. Questions about this collection should be directed to the Corporate Manager, Human Resources, County of Lambton, 789 Broadway Street, Box 3000, Wyoming, Ontario N0N 1T0. Phone [phone] or Toll-free at 1-866-324-6912.