Scheduling Coordinator - Long Term Care

Schlegel Villages; London; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities and development

Extended health benefits & retirement

Loans and scholarships

Job summary

Schlegel Villages is seeking a Scheduling Coordinator for the Village of Glendale Crossing in Ontario. The role focuses on filling daily shifts, coordinating with village leaders, and delivering exceptional service to residents, families, and staff.

The position requires strong customer service, communication skills, and proficiency in Microsoft Office 365, with a commitment to our resident-centered culture.

Qualifications

• Demonstrate exceptional customer service and communication skills.
• Efficient in the ability to manage conflicting priorities.
• Proficient in Microsoft Office 365 and other computer programs.
• Display a caring and respectful attitude toward residents, families, and team members.

Responsibilities

• Work closely with Village leaders to ensure all shifts are filled daily.
• Send out shift requests as per the village collective agreement.
• Collaborate with village leaders to plan for vacation coverage of team members.
• Prioritize village needs as per the vacancy report.
• Be the first point of contact for team members, residents, families and visitors.
• Provide exceptional customer experience for schedules, call-ins and open shifts.
• Support and embrace our resident-centered social culture and high service quality.

Skills

Customer service

Communication

Prioritization

Team collaboration

Education

Office administration certificate or equivalent experience

Tools

Microsoft Office 365

Job description

The Village of Glendale Crossinghas an exciting opportunity for a Scheduling Coordinator to join their team.

The expected hiring range for this position is $ 21.02 to $ 23.71 per hour. This role falls within a broader internal salary band, with growth opportunities based on demonstrated performance.

Successful candidates will be required to provide an acceptable Vulnerable Sector Check (VSC) and a Tuberculosis (TB) screening test before starting.

How Schlegel Villages supports our Team Members:

• Competitive salary, and benefits;
• Significant opportunities for Growth and Development
• Ongoing Team Member Appreciation incentives and rewards and recognition
• Extended Health Benefits & Retirement Savings
• Individualized Assistance for Team Member Education and Development
• Loans and Scholarships to help our team members realize their greatest potential

As our new Scheduling Coordinator, you will:

• Work closely with the Village leaders to ensure all shifts are filled on a daily basis.
• Demonstrate exceptional customer service and communication skills
• Send out shift requests as per the village collective agreement.
• Collaborate with the village leaders to plan for vacation coverage of team members.
• Prioritize village needs as per the vacancy report.
• Display a caring and respectful attitude toward our residents, families, and team members
• Be the first point of contact for many of our team, residents, families and visitors
• Connect with employment agencies when shifts are not internally filled.
• Provide exceptional customer experience while acting as the first point of contact for team member questions about schedules, call-ins and open shifts.
• Support administrative assistance with office coverage.
• Create exceptional customer experiences for incoming queries, from residents, families and team members.
• Support and embrace our resident-centered social culture and be proud to deliver the highest quality of service to our residents, visitors, and team members through comprehensive and effective support.

To be successful as the Scheduling Coordinator, you will:

• Have an office administration certificate or equivalent experience.
• Demonstrate exceptional customer service and communication skills.
• Efficient in the ability to manage conflicting priorities.
• Be proficient in Microsoft Office 365 and other computer programs.
• Display a caring and respectful attitude toward our residents, families, and team members.

It would be an asset if you have:

• Previous experience working in the context of a Long-Term Care or Retirement Home.

At Schlegel Villages we are redefining elder care through innovation, Village design and culture change, but we know the key to our Village success, and our residents’ satisfaction, is YOU and our teams.

We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”.

Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader.

Equity, diversity and inclusion are ingrained within the Schlegel Culture, and our Villages are more welcoming, open-hearted and vibrant because of it.Each Village is strengthened by the unique lived experienceof every person connected to it.Everyone is included and respected in their spirituality, cultural diversity and individuality.Regardless of ability, heritage or cultural roots, our people are embraced, just as they are, andwe celebrate andsupportlife purpose within the community.

At Schlegel Villages, our hiring practices reflect our commitment to human connection and strong relationships that we strive to provide in our Villages. We do not use artificial intelligence in our screening or selection processes; applications are reviewed by our recruitment professionals who thoughtfully assess candidate’s fit with our posted opportunities, mission and values.