Scale Account Manager — Renewals & Growth (Hybrid)

Hootsuite; Vancouver; Hybrid; CAD 33,000 - 63,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Hootsuite is seeking an Account Manager, Scale to maintain day-to-day contact with our existing customers and drive renewals, upsells, and expansions across a pooled accounts model. You will collaborate cross-functionally to deliver customer value throughout the sales cycle.

The role emphasizes strategic account management, forecasting, and articulating product ROI while supporting a hybrid work model with commuting access to our Toronto or Vancouver offices.

Qualifications

• Experience in sales, customer success, or account management.
• Proven track record of monthly and quarterly forecasting.
• Ability to articulate product value and ROI to customers.
• Strong communication across phone, video, and email.
• Experience creating sales strategies including third-party solutions.
• Collaborative mindset and ability to work across teams.

Responsibilities

• Manage high-volume renewals, upsells, and expansions for a pool of accounts.
• Provide weekly forecasts and maintain rolling forecasts with account data health.
• Educate customers on Hootsuite value and drive renewals.
• Develop relationships and communicate market insights to customers.

Skills

Sales forecasting

Customer success mindset

Product value storytelling

Communication & presentation

Negotiation

Collaboration & teamwork

Results-driven

Job description

Hootsuite is seeking an Account Manager, Scale to maintain day-to-day contact with our existing customers and drive renewals, upsells, and expansions across a pooled accounts model. You will collaborate cross-functionally to deliver customer value throughout the sales cycle.

The role emphasizes strategic account management, forecasting, and articulating product ROI while supporting a hybrid work model with commuting access to our Toronto or Vancouver offices.