SAP SuccessFactors Consultant

Myticas Consulting; Ottawa; On-site; CAD 85,000 - 110,000; Full time

Job summary

Myticas Consulting is looking for an experienced SAP SuccessFactors Consultant to provide crucial post-implementation support for an SAP SuccessFactors deployment in Ottawa. The role includes troubleshooting, assisting business users, and ensuring smooth operational transitions.

The ideal candidate should have over 5 years of hands-on experience with SAP SuccessFactors, particularly in modules like Employee Central and LMS. Strong communication skills and the ability to work in public sector environments are essential.

Qualifications

• Hands-on experience supporting SAP SuccessFactors environments required.
• Experience working in public sector or large enterprise environments considered an asset.
• SAP SuccessFactors certifications are a plus.

Responsibilities

• Provide day-to-day support for SAP SuccessFactors following go-live.
• Support and troubleshoot issues across SuccessFactors modules.
• Collaborate with project teams, stakeholders, and vendors.

Skills

5+ years of SAP SuccessFactors experience

Strong stakeholder communication skills

Problem-solving skills

Bilingualism (English/French)

Job description

Our client is seeking an experienced SAP SuccessFactors Consultant to provide post-implementation and stabilization support for an ongoing SAP SuccessFactors deployment scheduled to go live in early July. This role will support business users, troubleshoot issues, assist with process optimization, and help ensure a smooth transition into operational support across key SuccessFactors modules.

The ideal candidate will bring hands‑on experience supporting SAP SuccessFactors environments, strong functional knowledge, and the ability to work closely with both business and technical stakeholders in a fast‑paced public sector environment.

Key Responsibilities:

• Provide day‑to‑day support for SAP SuccessFactors following go‑live
• Support and troubleshoot issues across SuccessFactors modules including:
  • Employee Central (EC)
  • Learning Management System (LMS)
  • Onboarding
• Assist business users with system functionality, issue resolution, and process guidance
• Collaborate with project teams, stakeholders, and vendors to support stabilization activities
• Support configuration reviews, testing activities, and defect resolution where required
• Assist with knowledge transfer, documentation, and user support activities
• Identify opportunities for process improvement and optimization
• Support ongoing enhancement and continuous improvement initiatives

Required Experience:

• 5+ years of SAP SuccessFactors experience
• Strong hands‑on functional experience with:
  • Employee Central (EC)
  • LMS
  • Onboarding
• Experience supporting SAP SuccessFactors implementations and/or post-go-live stabilization
• Strong stakeholder communication and problem‑solving skills
• Experience working in public sector or large enterprise environments is considered an asset
• Ability to work independently and collaboratively across functional and technical teams

Nice to Have:

• SAP SuccessFactors certifications
• Experience supporting municipal or government organizations
• Exposure to integrations and downstream HR processes
• Bilingualism (English/French) considered an asset