SAP Solutions Leader - Centre of Excellence (On-site)

emergiTEL Inc.; Toronto; On-site; CAD 125,000 - 145,000; Full time

Job summary

emergiTEL Inc. in North York, Ontario is seeking a Manager, SAP Solutions – Centre of Excellence Manager to lead the SAP functional delivery for our client in the food manufacturing industry.

This permanent, on-site role focuses on steering multiple SAP streams across Order-to-Cash, Procure-to-Pay, Plan-to-Manufacture, and more. You will manage a team of five functional leads, drive testing, govern master data, and partner with business stakeholders, systems integrators, and AMS providers to

Qualifications

• Minimum eight years of SAP functional delivery experience.
• Minimum three years leading SAP functional teams.
• Experience leading at least one complete SAP implementation lifecycle through go-live and hypercare.
• Hands-on SAP configuration experience in at least two SAP modules.
• Experience establishing or managing an SAP Application Support or Centre of Excellence function.
• Experience managing third-party AMS providers.
• Strong knowledge of SAP master data governance, ownership models, standards, and quality metrics.
• Ability to provide hands-on functional support when required.
• Degree in Business, Information Systems, Engineering, or a related field.
• SAP certification in at least one module is considered an asset.

Responsibilities

• Lead the SAP functional team across core SAP streams (Order-to-Cash, Procure-to-Pay, Plan-to-Manufacture, Record-to-Report, and EWM).
• Provide hands-on leadership by supporting configuration, testing, defect resolution, and business process design.
• Drive design quality within and across SAP streams while ensuring alignment with business objectives.
• Partner with business process owners, master data teams, technical teams, integration teams, program leadership, systems integrators, and AMS providers.
• Establish and maintain master data standards, governance practices, and data quality measurements.
• Own functional testing execution across multiple test cycles and manage the defect backlog with measurable progress.
• Define and enforce documentation standards and ensure all process and design documentation remains current.
• Build and maintain strong working relationships with business stakeholders and process owners.
• Develop and implement the SAP Centre of Excellence operating model for post-go-live support.
• Manage demand intake, release management, enhancement backlogs, service relationships, and capability development after go-live.
• Assess team capability and depth across functional streams and identify development opportunities.
• Support capability-building initiatives, including succession planning and conversion of contractor positions into permanent roles where appropriate.
• Ensure end-user training is delivered by internal team members who participated in testing and implementation activities.
• Manage third-party AMS providers and ensure service delivery aligns with contractual commitments.
• Participate directly in stream-level activities whenever additional support is required.
• Support the continued rollout of SAP S/4HANA to additional business entities following initial go-live.

Skills

SAP functional delivery

Team leadership

SAP configuration

Master data governance

AMS management

Testing & defect management

Documentation standards

Stakeholder engagement

Go-live support

SAP S/4HANA rollout

Education

Bachelor's degree in Business, Information Systems, Engineering, or related field

Tools

SAP S/4HANA

Job description

emergiTEL Inc. in North York, Ontario is seeking a Manager, SAP Solutions – Centre of Excellence Manager to lead the SAP functional delivery for our client in the food manufacturing industry.

This permanent, on-site role focuses on steering multiple SAP streams across Order-to-Cash, Procure-to-Pay, Plan-to-Manufacture, and more. You will manage a team of five functional leads, drive testing, govern master data, and partner with business stakeholders, systems integrators, and AMS providers to