SAP SD Functional Analyst

Domtar Corporation; Montreal; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a talented SAP Functional Consultant to support their ERP SD modules. This role involves collaborating with key business stakeholders, analyzing requirements, and developing solutions to enhance operational efficiency. You will play a critical role in ensuring high customer satisfaction while managing multiple tasks in a dynamic environment. The company promotes a hybrid work culture, offering competitive compensation and a comprehensive benefits package, making it an ideal place for professional growth and development.

Benefits

Competitive salary and annual bonus

Three weeks of vacation

Full range of group insurance

Defined-contribution pension plan

Employee and family assistance program

Education assistance program

Hybrid work environment

Inclusive workplace

Qualifications

• 7+ years of experience in an Order-To-Cash environment.
• Experience configuring SAP modules and EDI transmissions.

Responsibilities

• Provide SAP Functional support for ERP SD modules.
• Capture and document business requirements effectively.

Skills

SAP ERP SD

EDI functionality

Analytical Skills

Problem-solving

Communication Skills

Education

Bachelor's degree in Computer Science

Tools

SAP Process Orchestration (PO)

LSMW

WinShuttle

SAP Solution Manager

Job description

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Department: IT Applications (IT01)

Domtar is a leading producer of pulp, paper, packaging, tissue, and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths, and plenty of opportunities for learning and growth.

Overview:

Reporting to the Manager IT - SAP Operations, in this role, you will collaborate with key business resources and colleagues, providing SAP Functional support for SAP ERP SD (Sales & Distribution) modules. Your technical skills are essential to identify root causes of issues and develop solutions for projects, support, and impacts. You will also support users and other IT groups across multiple SAP production instances.

1. Understand business needs and changes to assess and identify impacts of those changes.
2. Maintain good relationships with key business stakeholders to proactively identify future needs, follow up on solutions, and ensure high customer satisfaction.
3. Capture, analyze, translate, and document business requirements.
4. Evaluate requests to identify impacts to other modules and groups, as well as request categories (Nice to have/Defect/Enhancement).
5. Develop test plans and scenarios related to changes and impacted areas.
6. Configure solutions, perform unit, integration, regression, and user acceptance testing.
7. Coordinate implementations, documentation (Solution Design/Functional Specifications/Change Requests/Test Plans/Cutover Plans), and activities for change requests, including ticket management.
8. Ensure compliance with Domtar’s internal and external audit policies and controls.
9. Provide Level 1 and 2 support for SAP production environments.
10. Be available during business hours and as needed after hours for operational and project support.
11. Transfer knowledge and coach colleagues when needed.
12. Communicate issues, requests, and solutions effectively to requesters, management, and colleagues.
13. Manage multiple tasks efficiently with excellent time management skills.
14. Deal flexibly with difficult situations, manage customer expectations, and adapt communication styles.
15. Possess strong communication and documentation skills, with the ability to explain complex technical concepts clearly.
16. Work independently with sound judgment.
17. Demonstrate initiative and self-motivation.
18. Maintain a team-oriented attitude and focus on high-quality results.
19. Work effectively in a diverse team environment, listening and interacting effectively.
20. Be results-oriented with a positive, adaptable, and resourceful attitude.
21. Apply strong analytical, investigative, and prioritization skills.
22. Be quick to adapt, respectful, autonomous, and possess strong problem-solving and critical thinking skills.

Your profile/Required Experience/Qualifications:

1. Bachelor's degree in Computer Science, a related discipline, or equivalent experience.
2. At least 7 years of relevant experience in a similar role within an Order-To-Cash environment, with experience in EDI functionality.
3. Experience configuring and delivering SAP modules including Enterprise Structure, Sales, Shipping, Transportation, Route Determination, Billing, Pricing, Promotions, Rebates, Outputs, Account Determination, Taxes, Inter-company processes, Variant Configuration, and SD integration points.
4. Experience with interfaces, reporting, conversions, and workflows.

Assets:

1. Experience with SAP Process Orchestration (PO) for EDI mapping.
2. Knowledge of the Pulp & Paper Industry.
3. Experience creating and using LSMW and/or WinShuttle tools.
4. Knowledge of SAP Solution Manager (ChaRM & Q-Gate).
5. Experience with EDI transmissions such as EDI 850, 855, 856 inbound and outbound.

What we are offering

• Competitive salary and annual bonus.
• At least three weeks of vacation and three floating holidays annually, starting from the first day.
• Full range of group insurance from day one.
• Defined-contribution pension plan with employer contributions.
• Employee and family assistance program.
• Education assistance program.
• Hybrid work environment: in-person and remote options.
• Inclusive workplace promoting respect, diversity, and inclusion.
• Office accessible by public transit.

(*) English bilingualism is required as this role involves regular verbal and written interactions with customers, partners, and subsidiaries in the US.

Domtar is committed to equity, diversity, and inclusion, fostering a safe and rewarding work environment that supports employee growth.