SAP Application Management Services (AMS) Manager

High Cliff Partners Inc.; Toronto, Montreal; Remote; CAD 140,000 - 170,000; Full time

Job summary

High Cliff Partners Inc. is seeking an experienced SAP Application Management Services (AMS) Manager for a fully remote, full-time position.

The ideal candidate will bring 7 years of SAP experience, including SAP delivery, AMS account development, and practical knowledge of SAP S/4HANA, with familiarity in RISE with SAP and GROW with SAP models. ITIL-aligned incident, problem, and change management, plus SLA governance, are essential.

Qualifications

• 7+ years of SAP experience including SAP delivery and AMS.
• Experience transitioning clients to stable AMS with ongoing improvement.
• Familiarity with SAP S/4HANA, RISE with SAP, GROW with SAP.
• Strong ITIL-aligned incident, problem and change management with SLA governance.

Responsibilities

• Support renewals, client satisfaction, and retention with data and action plans.
• Act as primary contact and trusted advisor for assigned clients at exec level.
• Understand client priorities and roadmap to align service decisions with business.
• Oversee day-to-day service delivery and ensure SLAs/SLOs are met.
• Coach and develop consultants with feedback and performance management.

Skills

Client relationship management

ITIL processes

Service delivery leadership

SLA/SLO governance

SAP S/4HANA knowledge

Rise with SAP / Growth with SAP

Team coaching

Vendor management

Education

ITIL 4 Foundation

SAP S/4HANA certification

PMP / PRINCE2

Tools

SAP Cloud ALM

SAP Solution Manager

Job description

Our Montreal based client is seeking an experienced SAP Application Management Services (AMS) Manager to join their team on a full time permanent basis. The ideal candidate should have 7 years of relevant SAP experience, including significant SAP delivery experience and demonstrated experience in SAP Application Managed Services (AMS) developing accounts, along with practical knowledge of SAP S/4HANA and familiarity with the RISE with SAP and GROW with SAP models; strong knowledge of ITIL-aligned incident, problem, and change management practices and SLA governance. This will be a fully remote work setting.

Key Responsibilities:

• Support renewals, client satisfaction, and retention by maintaining visibility into contractual terms, scope evolution, and consumption, and by preparing the required supporting data and action plans with the sales teams.
• Act as the primary point of contact and trusted advisor for assigned clients, owning relationships at both operational and management levels while maintaining an executive sponsor connection for each account.
• Understand each client’s business priorities, operational calendar, and roadmap so that service decisions take business issues into account not just tickets.
• Oversee day-to-day service delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLAs and SLOs.
• Experience coaching and developing consultants, including providing feedback, performance management, and skills development.

Assets and Nice-to-Have Qualifications:

• Experience transitioning clients from SAP S/4HANA go-live into a stable AMS model, and evolving an engagement beyond reactive support toward continuous improvement.
• Hands-on experience delivering AI-enabled services, structured knowledge management, and tools such as SAP Cloud ALM, SAP Solution Manager, or a comparable solution.
• Experience working with Canadian mid-market clients, particularly in consumer goods, retail, or asset-intensive industries such as metals and mining.
• ITIL 4 Foundation or equivalent certification.
• SAP certification in a functional or technical S/4HANA area.
• PMP, PRINCE2, or equivalent certification.
• French Proficiency.