Sales Manager

OSL Retail Services; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Incentive programs

Health and dental plans

Wireless discounts

Employee referral program

Training programs

Career growth opportunities

Job summary

OSL Retail Services in Toronto operates the Samsung Experience Store at Sherway Gardens. The Sales Manager leads sales, customer service, and staff development, creating strategies to drive multi-category sales and maintaining a top-tier store environment.

With a minimum of 3 years in retail management, you will embody the Samsung brand, coach a team, recruit talent, and ensure exceptional customer service while meeting operational goals.

Qualifications

• Minimum 3 years of retail management experience.
• Embodies the Samsung brand in every interaction with customers.
• Excellent interpersonal and customer skills; motivates and assigns work.
• Strong leadership, coaching and performance management abilities in retail.

Responsibilities

• Directs all aspects of sales, customer service and staff development.
• Creates strategies to drive sales across multiple product categories.
• Recruits, trains, assigns, schedules and coaches staff.
• Coaches on sales standards and programs, uses performance management.
• Uncovers customer needs through questions, empathy and active listening.
• Maintains merchandising standards and store environment for best experience.
• Participates in weekly store meetings to align policies and loss prevention procedures.
• Upholds professionalism and integrity at all levels.

Skills

Retail management

Interpersonal skills

Leadership

Recruiting

Merchandising

Inventory management

Customer service

Decision-making

Job description

The Company:

It is an exciting time to be at OSL Retail Services, working for a people focused company that is at the top of its game. The momentum we have generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we are on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

Do you have a passion for Tech?

Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

Who are we?

OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies two years in a row.

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry.

A day in the life of a Sales Manager:

• Reporting to the District Manager, the Sales Manager is responsible for directing all aspects of sales, customer service and staff development
• Create strategies to drive sales across multiple categories including; wireless devices, tablets, wearables, home automation products, televisions, accessories and services.
• Accomplish multi-product sales performance, outstanding customer experience and operational objectives by recruiting, training, assigning, scheduling, coaching, and managing employees
• Coach staff on compliance with sales standards and programs and always utilize performance management strategies to ensure best in class execution
• Teach employees to uncover customers’ needs through skilled questions, perception and empathy, escalating any issues as required
• Assume an active role in creating an effective store environment with the maintenance of merchandising standards in order to guide employees and customers with ease through their Samsung experience
• Participate in weekly store meetings, ensuring team members are up to date on policies and procedures including loss prevention and inventory management protocols
• Create an open-door environment, upholding professionalism and integrity at all levels.

Good thing you have what it takes:

• Minimum 3 years of retail management experience
• Will embody the Samsung brand in every interaction with customers and genuinely care about their needs
• Must have high level of interpersonal and customer skills to work with others, motivate employees, and assign work as required
• Possesses strong management, coaching, and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
• Identifies top talent and proactively recruits, selects and hires team members; has an ability to strategically build a team with supporting succession and performance management plans
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
• Effective decision-maker and problem-solver with strong customer service orientation towards consumer and direct reports
• Possess a keen eye for merchandising, inventory management, and creating effective store design
• Ability to drive sales, achieve operational performance standards, and drive excellence in customer service
• Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

What’s in it for You?

• Annual Base Salary Range of $60K-$70K with industry leading bonus structure; we will identify and reward commitment to excellence in service and sales (final pay will be determined by location and experience)
• Exciting incentive programs
• Comprehensive health and dental plans
• Discounts on the newest wireless technology
• Great employee referral program
• Ongoing continuous training (online and in classroom) to support your personal and professional development
• Local, regional, and national career growth opportunities

Posting Status:

This job posting represents an upcoming vacancy at the Sherway Gardens Samsung Experience Store.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at [e-mail].