Samsung Assistant Sales Manager - Yorkdale Shopping Centre

OSL Retail Services Inc.; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

OSL Retail Services Inc. is seeking an Assistant Sales Manager for Samsung Experience Stores in Toronto. The role focuses on supporting sales goals, enhancing customer experiences, and staff development. Ideal candidates have retail management experience and strong leadership skills, along with a passion for technology.

Benefits

Competitive base salary plus bonuses

Comprehensive health and dental plans

Discounts on the newest wireless technology

Exciting incentive programs

Ongoing continuous training

Career growth opportunities

Qualifications

• Minimum 2 years of retail management experience.
• High level of interpersonal and customer skills.
• Strong management, coaching, and leadership abilities.

Responsibilities

• Support all aspects of sales and customer service.
• Create strategies that drive sales across multiple categories.
• Coach staff on compliance and performance management.

Skills

Interpersonal skills

Customer service orientation

Problem-solving

Leadership

Coaching

Detail-oriented

Job description

Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

Who are we?

OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies two years in a row.

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry.

As an OSL Samsung Assistant Sales Manager, you will support the Sales Manager inensuring that your store delivers excellence in Customer Experience and Operations, support the Samsung brand, add value, and meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team.

A day in the life of an Assistant Sales Manager :

• Reporting to the Sales Manager, the Assistant Sales Manager is responsible for supporting all aspects of sales, customer service and staff development
• Partner with Sales Manager to create strategies that drive sales across multiple categories including; wireless devices, tablets, wearables, home automation products, televisions, accessories and services.
• Accomplish multi-product sales performance, outstanding customer experience and operational objectives by recruiting, training, assigning, scheduling, coaching, and managing employees
• Coach staff on compliance with sales standards and programs and always utilize performance management strategies to ensure best in class execution
• Teach employees to uncover customers’ needs through skilled questions, perception and empathy, escalating any issues as required
• Assume an active role in creating an effective store environment with the maintenance of merchandising standards in order to guide employees and customers with ease through their Samsung experience
• Participate in weekly store meetings, ensuring team members are up to date on policies and procedures including loss prevention and inventory management protocols
• Create an open-door environment, upholding professionalism and integrity at all levels.

Good thing you have what it takes :

• Minimum 2 years of retail management experience
• Will embody the Samsung brand in every interaction with customers and genuinely care about their needs
• Must have high level of interpersonal and customer skills to work with others, motivate employees, and assign work as required
• Possesses strong management, coaching, and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
• Identifies top talent and proactively recruits, selects and hires team members; has an ability to strategically build a team with supporting succession and performance management plans
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
• Effective decision-maker and problem-solver with strong customer service orientation towards consumer and direct reports
• Possess a keen eye for merchandising, inventory management, and creating effective store design
• Ability to drive sales, achieve operational performance standards, and drive excellence in customer service
• Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

What’s in it for You?

• Competitive base salary plus bonuses!; we will identify and reward commitment to excellence in service and sales
• Exciting incentive programs
• Comprehensive health and dental plans
• Discounts on the newest wireless technology
• Great employee referral program
• Ongoing continuous training (online and in classroom) to support your personal and professional development
• Local, regional, and national career growth opportunities

Sounds like a good fit? Let’s talk!

If you’re excited to be a member of our team, please apply now.