Salesforce Product Owner

Apex Systems; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading IT services provider seeks a Salesforce Product Owner to enhance their Salesforce platform for a major financial client. The role emphasizes user adoption, cross-team collaboration, and leveraging analytical insights for strategic deliverables. Applicants should possess a strong Salesforce background, product and project management experience, and effective communication skills.

Benefits

Comprehensive Benefits Package

Employee Stock Purchase Program

401K with Company Match

Professional Development Opportunities

Employee Assistance Program

Qualifications

• Experience with Salesforce and its Financial Cloud.
• Strong analytical and problem-solving skills.
• Familiarity with Agile methodologies, particularly Scrum.

Responsibilities

• Support and lead enhancements for Salesforce platform.
• Monitor and drive user adoption of new initiatives.
• Build relationships and communicate effectively with cross-functional teams.

Skills

Salesforce Knowledge

Product Management

Project Management

Communication

Analytical Skills

Agile Methodologies

Education

Business Analyst Background

Tools

Salesforce Marketing Cloud

Salesforce Data Cloud

Job description

Apex Systems is a global IT services provider and our staffing group has an opening forSalesforce Product Ownerto work within and across teams to create, maintain, and continuously prioritize product releases for Salesforce projects (for our client, a large Financial Institution.

Position: 6 month contractwith opportunity toconvert and extensions

Location: Hybrid (1-2 days a week) Toronto, Downtown Core

What Youll Be Doing

As an integral part of the ECRM Product, Adoption & Enablement team, you will report to the Director of Frontline Adoption and Enablement. Your primary responsibility will be to support and lead the delivery of enhancements to our Salesforce platform, with a specific focus on our MarTech solutions. You should have firsthand experience working on the frontline and prioritize end users in all your actions. You will represent the voice of the frontline user throughout the delivery lifecycle, monitor and drive the adoption of new initiatives, and make data-driven decisions for continuous improvement and platform enhancements. This role is highly collaborative, offering exposure across the platform and various lines of business.

We provide an optimal work environment for you to thrive in your role. Details regarding your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

Must haves:

· Salesforce Knowledge & Expertise

· Product Management /Project Management practical experience, communications, adoption

· **Business Banking / Commercial Banking - Familiarity with business checking and savings accounts, money market accounts, business loans, lines of credit, credit cards, treasury and payment services, and advisory services

· Business Analyst background

· Strong communication skills and experience working with large, cross-functional teams to promote adoption

· Strong analytical, problem-solving, and decision-making skills

· Experience working with Agile methodologies, particularly Scrum

· Contractor with option to extend or convert to full time in the future

Nice to have:

· Any knowledge in AI– Strong nice to have

· Salesforce Marketing Cloud, Data Cloud or any AI projects within Salesforce

· Contact center experience preferred

· Banking / Financial Institution background (highly preferred)

· Open to Convert FTE - consultant with option to extend or convert to full time in the future

How You’ll Succeed

Product Delivery: Take ownership of your work and strive to deliver the best digital experience for end users. Be proficient in agile methodology and experienced in delivering within complex organizations where multiple partners work towards a common goal. Demonstrate a proven track record of delivering new and enhanced user experiences.

Salesforce Expertise: Possess in-depth knowledge of Salesforce (Salesforce Financial Cloud, Data Cloud, SFMC, etc.) and its capabilities. Have experience using the platform as a user or in a support role (product delivery).

Strategic Thinking: Take a holistic view of your work. Drive and execute projects and initiatives that align with the Canadian Banking Strategy across all lines of business, user groups, and channels. Ensure alignment with business goals, objectives, and KPIs. Provide insights, recommendations, and strategic direction based on Salesforce capabilities and business needs.

Business Acumen and Relationship Building: Build strong relationships with various teams by collaborating with business and internal partners. Own end-to-end programs to deliver new and enhanced capabilities, with a strong understanding of user needs and experiences across channels.

Communication: Be a storyteller with the ability to synthesize complex analysis, findings, and recommendations. Package key messages for senior executives. Demonstrate a proven ability to partner, build confidence, and influence multiple stakeholders at all levels across the organization. Be a self-starter, capable of dealing with ambiguity and developing processes and governance from the ground up.

Who You Are

Effective Communicator: You communicate effectively and adapt your style based on your audience. You express yourself clearly and communicate with others verbally and in writing, recognizing that communication includes tone, style, and structure.

Influential: You have the confidence and ability to influence peers, frontline users, and partners. You can impact decisions within and outside your organization.

Digitally Savvy: You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

Values-Driven: You bring your authentic self to work and live our values – trust, teamwork, and accountability.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department [e-mail] or844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.