Salesforce (nCino) Business Analyst

Cognizant; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Salesforce (nCino) Business Analyst to join its team in Toronto. The ideal candidate will have strong experience in business analysis, particularly within the Financial Service Cloud and nCino platform. This hybrid role allows for flexibility while requiring the candidate to work in the office 2-3 days a week. The candidate should be adept at collaborating with technical teams to gather requirements and ensure seamless integration.

Qualifications

• 5+ years of experience in Financial Service Cloud and nCino Platform Deployment.
• Experience in Wealth Management Operations and Retail Banking is beneficial.

Responsibilities

• Conduct requirement elicitation sessions with business heads.
• Administer and collaborate on reports and dashboards module.
• Involve in user acceptance testing for Salesforce and managed packages.

Skills

Communication

Business Analysis

Agile Methodology

System Configuration

Education

Bachelor's degree in Computer Science or related field

Job description

We are looking for a Salesforce (nCino) Business Analyst who will bring in knowledge of the nCino Bank Operating System, along with experience in business analysis, system configuration, and implementation. The Business Analyst will work closely with business customers, technology teams, and end-users to gather requirements, configure solutions, and ensure seamless integration within the Salesforce platform.

In this role, you will

• Conduct requirement elicitation sessions with business heads and process managers.
• Collaborate with development team to convert business requirements to actionable user stories.
• Create use cases and provide team based resolutions for Salesforce and integrated applications for email integration, expense management, document management, etc.
• Actively involve in user acceptance testing for Salesforce environment as well as managed packages, including regression testing and UAT.
• Administer and collaborate on the reports and dashboards module for business sales and nCino teams

What you’ll need to succeed (required skills)

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.
• 5+ Years of demonstrable experience in Financial Service Cloud and nCino Platform Deployment is required.
• Experience working on projects implemented in Agile methodology.
• Experience in Wealth Management Operations and Retail Banking is helpful.
• Superb communication skills to interact with technical and non-technical customers.
• Advanced knowledge of the specific business areas, processes, workflows, standards, and business practices.

What will help you stand out (preferred skills)

• Prior experience in Commercial Banking
• Salesforce Certifications like Admin, Business Analyst

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferrable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs..

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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