Salesforce Field Service Advisor - Hybrid Work & Impact

Oil Authority; Toronto; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Flexible benefits

Maternity/Parental leave

Retirement savings with company stock

Paid time off

Employee & Family Assistance

Wellness program

FlexWork hybrid

Job summary

Enbridge is seeking an Advisor IT Application Services to support Salesforce Field Service. In this techno-functional role, you will translate business needs into effective technology solutions and help improve processes across field operations.

You will collaborate with stakeholders, configure and test Salesforce Field Service, and document processes while supporting data quality, reporting, and integrations. The position offers a hybrid work model and a competitive benefits package.

Qualifications

• Gather, document, and validate business requirements for Salesforce Field Service.
• Analyze field service processes to identify optimization opportunities.
• Provide application expertise and user support for Salesforce Field Service.

Responsibilities

• Gather, document, and validate business requirements for Salesforce Field Service.
• Analyze field service processes to identify optimization opportunities.
• Support Salesforce Field Service configuration, testing, deployment, and releases.
• Collaborate with stakeholders and technical teams to troubleshoot defects.
• Prioritize enhancement requests based on business needs.
• Provide application expertise and user support for Field Service capabilities.
• Develop and maintain process docs, training materials, and support procedures.

Skills

Salesforce Field Service

Requirements gathering

Stakeholder communication

Education

University degree in Information Systems/Computer Science

Two-year technical diploma in Information Systems

Job description

Enbridge is seeking an Advisor IT Application Services to support Salesforce Field Service. In this techno-functional role, you will translate business needs into effective technology solutions and help improve processes across field operations.

You will collaborate with stakeholders, configure and test Salesforce Field Service, and document processes while supporting data quality, reporting, and integrations. The position offers a hybrid work model and a competitive benefits package.