Advisor TIS Application Services

Oil Authority; Toronto; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Flexible benefits

Maternity/Parental leave

Retirement savings with company stock

Paid time off

Employee & Family Assistance

Wellness program

FlexWork hybrid

Job summary

Enbridge is seeking an Advisor IT Application Services to support Salesforce Field Service. In this techno-functional role, you will translate business needs into effective technology solutions and help improve processes across field operations.

You will collaborate with stakeholders, configure and test Salesforce Field Service, and document processes while supporting data quality, reporting, and integrations. The position offers a hybrid work model and a competitive benefits package.

Qualifications

• Gather, document, and validate business requirements for Salesforce Field Service.
• Analyze field service processes to identify optimization opportunities.
• Provide application expertise and user support for Salesforce Field Service.

Responsibilities

• Gather, document, and validate business requirements for Salesforce Field Service.
• Analyze field service processes to identify optimization opportunities.
• Support Salesforce Field Service configuration, testing, deployment, and releases.
• Collaborate with stakeholders and technical teams to troubleshoot defects.
• Prioritize enhancement requests based on business needs.
• Provide application expertise and user support for Field Service capabilities.
• Develop and maintain process docs, training materials, and support procedures.

Skills

Salesforce Field Service

Requirements gathering

Stakeholder communication

Education

University degree in Information Systems/Computer Science

Two-year technical diploma in Information Systems

Job description

Posting End Date: October 16, 2026

Employee Type: Regular-Full time

Union/Non: This is a non-union position

At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. We are looking for an Advisor IT Application Services to support and enhance our Salesforce Field Service platform. In this techno-functional role, you will collaborate with business stakeholders, field operations teams, and technical resources to translate business needs into effective technology solutions. You will help improve processes, drive platform adoption, and enable greater efficiency across field operations.

What You Will Do

• Gather, document, and validate business requirements, translating business needs into functional solution designs and user stories for Salesforce Field Service.
• Analyze field service processes and workflows to identify opportunities for optimization, efficiency, and continuous improvement.
• Support Salesforce Field Service configuration, testing, deployment, release activities, and ongoing platform enhancements.
• Partner with business stakeholders and technical teams to troubleshoot issues, resolve defects, and deliver effective solutions.
• Assess and prioritize enhancement requests, application defects, and process improvement opportunities based on business needs.
• Provide application expertise and user support, including guidance on Salesforce Field Service capabilities and leading practices.
• Develop and maintain business process documentation, training materials, and support procedures while supporting integration, reporting, and data quality initiatives.

Who You Are

• Related university degree or a two-year technical diploma in Information Systems, Computer Science, or a related field with a minimum of 4 years of related experience.
• 3-5+ years experience, preferably Salesforce Field Service.
• Strong understanding of field service processes, including work management, scheduling, dispatch, and mobile workforce operations.
• Demonstrated experience gathering and documenting business requirements and supporting application delivery throughout the solution lifecycle.
• Possess strong analytical and problem-solving skills, with the ability to translate complex business requirements into practical technology solutions.
• Effective communicator and collaborator with experience working across business stakeholders, technical teams, support groups, and external vendors.
• Salesforce certifications and experience supporting integrations, reporting, or data quality initiatives are considered assets.

Working Conditions

• Typical office environment.
• Limited travel may be required to support business, project, or operational needs.

Salary

• Ranges from $85,000 – $115,000 CDN for Ontario locations based upon candidate’s experience, skills, and internal equity.
• Applicable compensation policies and guidelines apply to internal candidates.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Information for Applicants

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

To learn more about us, visit www.enbridge.com