Salesforce Digital Experience Consultant - AI & Agentforce

NeuraFlash LLC; Alberta; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading company in AI and innovative technologies is seeking a Salesforce Digital Experience Consultant. In this mid-senior level role, you will develop engaging user experiences and deliver business value through Salesforce solutions. You will collaborate with the AI team to innovate and implement solutions that enhance customer experiences and drive success.

Benefits

Remote & In-Person options

Flexible work arrangements

Travel opportunities up to 25%

Collaborative environment

Fun culture with team activities

Qualifications

• 3+ years of industry experience required.
• Deep understanding of Salesforce capabilities across clouds.
• Hands-on experience with Generative AI platforms.

Responsibilities

• Build solutions following industry best practices.
• Gather requirements and deliver scalable Salesforce solutions.
• Contribute to design specifications and stay updated on Salesforce capabilities.

Skills

Customer-facing technical consulting

Business process mapping

Salesforce capabilities understanding

Generative AI platforms experience

Cross-functional teamwork

Tools

Salesforce Service Cloud

Salesforce Sales Cloud

Agentforce

Einstein Bots

Job description

Join to apply for the Salesforce Digital Experience Consultant - AI & Agentforce role at NeuraFlash

About NeuraFlash

At NeuraFlash, we are redefining the future of business through AI and innovative technologies like Agentforce. We craft solutions that integrate Salesforce Einstein, Service Cloud Voice, Amazon Connect, and more to revolutionize workflows and enhance customer experiences. We are proud to be pioneers in generative AI and AI agents, with Salesforce selecting us as their exclusive partner for Agentforce's private beta and recognizing us as their top partner post-launch.

Role Overview

As a Consultant focused on digital experience, you will develop engaging user experiences and deliver business value through solutions for support sites, partner portals, and conversational interfaces. You will collaborate with our AI team to innovate and implement solutions that delight customers and drive success.

Key Responsibilities

1. Build solutions following industry best practices and serve as a trusted client advisor.
2. Gather requirements, translate them into business solutions, and deliver scalable Salesforce solutions.
3. Leverage Salesforce technologies such as Agentforce, Einstein Bots, and Experience Cloud.
4. Contribute to detailed design specifications and stay updated on new Salesforce capabilities.

Minimum Qualifications

1. 3+ years of industry experience.
2. Experience in customer-facing technical consulting or business process mapping.
3. Deep understanding of Salesforce capabilities across clouds.
4. Experience with Salesforce Service Cloud or Sales Cloud.
5. Hands-on experience with Generative AI platforms like Agentforce or Einstein Service Intelligence.
6. Ability to work in cross-functional teams and learn new technologies.

Preferred Skills

1. Experience with design artifacts like mockups and prototypes.
2. GenAI prompt writing skills.
3. Proficiency with flow charting tools and technical documentation.
4. Experience leading demos, workshops, or user trainings.
5. Ability to articulate business value through storytelling.
6. Contribute to long-term solution strategies and digital transformation.

Interview Process

1. Recruiter screen (30 min): Discuss role and experience.
2. Panel interview with real-time exercise (60 min): Solution discussion and team interaction.
3. Organization lead interview (45 min): Career goals and work examples.
4. Leadership interview (45 min): Meet with leadership team.

What It's Like to Work at NeuraFlash

• Remote & In-Person options, with a focus on connectivity.
• Travel opportunities, up to 25% for certain roles.
• Flexible work arrangements to accommodate personal needs.
• Collaborative environment with open communication and feedback.
• Fun culture with team activities and celebrations.

Location & Employment Details

Roles can be based in any U.S. hub, or remote within the U.S., Canada, India, or Colombia, depending on preference.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industry: Software Development