Salesforce CRM Manager (Fixed Term Contract)

KAO; Toronto; On-site; CAD 85,000 - 120,000; Full time

Job summary

An established industry player is seeking a Salesforce CRM Manager for a temporary role to optimize their Salesforce platform across the Americas. This position involves mastering a customized Salesforce environment, driving user adoption, and collaborating with global teams on system enhancements. The ideal candidate will have over three years of experience in CRM management, excellent communication skills, and a proven track record in developing training materials. This is a unique opportunity to contribute to a forward-thinking organization committed to innovation and user success.

Qualifications

• 3+ years of experience as a Salesforce CRM Manager or similar role.
• In-depth knowledge of Salesforce CRM and user adoption strategies.

Responsibilities

• Manage and enhance Salesforce CRM system to meet business needs.
• Develop strategies to increase user adoption and engagement.

Skills

Salesforce CRM

User Adoption Strategies

Performance Metrics

Communication Skills

Collaboration Skills

Training Development

Education

Salesforce Certification(s)

Job description

The role:

We are looking for an accomplished Salesforce CRM Manager to join our team on a temporary basis. This role is crucial for optimizing our Salesforce CRM platform and driving its adoption across the Americas Region.

This is a fixed term contract expected to last 8 months and a salary range of $85,000 - $120,000.

Job Overview:

You will manage and enhance our Salesforce CRM system, ensuring it meets the evolving needs of our business. Your role will involve quickly learning our customized Salesforce environment, driving user adoption, coordinating with our Global team on system enhancements and upgrades, and partner with Sales Capabilities in developing training materials to support user proficiency.

Main Responsibilities:

Learn and Master Our Salesforce Environment:

• Gain an understanding of our customized Salesforce CRM platform and its unique features.
• Collaborate with team members to identify important functionalities and pain points.

Improve Adoption and Measure Success:

• Develop and implement strategies to increase user adoption and engagement with the Salesforce CRM system.
• Establish metrics to track adoption rates and system effectiveness.

Coordinate Global Enhancements and Upgrades:

• Work with the Global IT team to plan and implement system enhancements and upgrades.
• Ensure seamless integration of new features and maintain system stability during transitions.

Collaborate on developing Training Materials and Modules:

• Support creating comprehensive training materials and modules to educate users on Salesforce functionalities and best practices.
• Partner with Sales Capabilities to conduct training sessions and workshops to improve user competency and confidence in using the system.

What you will need:

• 3+ years of experience as a Salesforce CRM Manager or similar role.
• In-depth knowledge of Salesforce CRM, with the ability to quickly learn and adapt to customized environments.
• Experience with user adoption strategies and performance metrics.
• Excellent communication and collaboration skills, with experience working with global teams.
• Experience in developing training materials and conducting training sessions.
• Salesforce certification(s).

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

All qualified, interested employees are encouraged to apply. Kao is an Equal Opportunity Employer. All decisions are made without regard to race, sex, color, national origin, religion, age, disability or veteran status. Kao Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

Kao Canada does not use artificial intelligence (AI) to screen and assess applications during the hiring process.

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